Senior Product Manager

Summary

Join Exactera as a Senior Product Manager, Core Products and lead the strategy and execution for our foundational tax products. This role is crucial to our success, impacting our largest revenue streams and directly influencing customer value. You will be responsible for customer engagement, market leadership, and continuous product improvement based on market insights. Exactera is a fully remote organization offering generous PTO, Summer Fridays, and a robust holiday schedule. The ideal candidate will have extensive experience in product management, community building, and cross-functional collaboration within a B2B SaaS environment. Compensation is $180,000-$200,000 per year.

Requirements

• 8+ years of experience in Product Management, with 3+ years of leadership experience in B2B SaaS, ideally in a startup environment
• Proven expertise in community management, customer trust-building, and education strategies within a product-led environment
• Strong market intelligence and research skills—you know how to gather, interpret, and act on customer and industry insights
• Experience leading cross-functional initiatives that extend beyond a single product team, driving impact across an organization
• Ability to influence and align stakeholders through exceptional communication and leadership
• Thrive in fast-paced, high-growth environments, balancing both strategic vision and tactical execution

Responsibilities

• Define and execute the long-term product strategy for Exactera’s Core Products, ensuring alignment with company goals and market opportunities
• Leverage market intelligence and customer feedback to refine our product vision and ensure continuous improvement
• Drive initiatives that enhance trust, transparency, and education in our product experience, ensuring users understand and feel confident in our solutions
• Lead cross-functional efforts to improve activation, retention, and monetization strategies
• Establish customer advisory councils and user engagement programs to capture insights and build advocacy
• Develop and implement feedback loops to ensure that customer insights are driving product decisions and improvements
• Stay ahead of industry trends, competitor movements, and regulatory changes to position Exactera as the go-to platform for tax professionals
• Collaborate with sales, marketing, and customer success to ensure go-to-market strategies effectively drive adoption
• Partner with design and engineering teams to build high-impact product experiences that simplify complex tax processes and maximize usability
• Lead customer education efforts by working with team to develop clear documentation, onboarding experiences, and training resources
• Define and track key performance indicators (KPIs) to measure product success and drive data-informed decisions
• Optimize product performance by experimenting, iterating, and leveraging insights to enhance user adoption and satisfaction

Benefits

• A collaborative team culture with opportunities for career development
• Ample opportunities to be recognized, build valuable skills, and grow your career
• Generous vacation policy, including paid parental leave and Summer Fridays
• Comprehensive health plans with FSA and HSA options
• 401(k) retirement plan
• Life and disability insurance coverage
• Supplemental benefits like a dependent care savings plan, pet insurance, will preparation, and an employee assistance program