Senior Product Manager

Summary

Join Firefly Health, a revolutionary healthcare company, as a Senior Product Manager, Health Plan! You will play a pivotal role in shaping our health plan products and services, working cross-functionally with various teams. Your responsibilities include defining product strategy, leading product development, collaborating with stakeholders, and driving operational efficiency. This is a unique opportunity to significantly impact a dynamic startup environment, contributing to cost-effective, high-quality healthcare. The role can be largely remote, with occasional onsite meetings. Firefly Health values diversity and inclusion.

Requirements

• 7+ years of experience in product management, preferably in health plans, healthcare technology, or tech-enabled services
• Strong ability to translate business needs into product requirements and roadmaps
• Proven track record of launching and managing successful healthcare-related products in a fast-paced startup or growth-stage company
• Experience working with agile development methodologies and cross-functional teams
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication and collaboration abilities, with the ability to influence stakeholders at all levels
• Familiarity with healthcare regulations (e.g., HIPAA), data analytics tools, A/B testing, and user research methodologies

Responsibilities

• Contribute to defining the product strategy and lead the execution on the roadmap for Firefly’s health plan solutions, aligning with the company’s vision and business objectives to integrate care + coverage for cost-effective, high-quality healthcare
• Develop a deep understanding of key value propositions and differentiators for the Firefly Health Plan product and prioritize development effort around these key differentiators, ensuring cross functional alignment
• Lead the end-to-end product development lifecycle, from ideation and requirements gathering to prioritize, launch and iteration
• Work closely with engineering, operations and design teams to develop intuitive, scalable, and high-performance health plan products
• Partner with data science and actuarial teams to analyze utilization trends, cost drivers, and population health insights, translating findings into product enhancements that drive value for members and employers
• Gather and analyze customer feedback, regulatory requirements, market trends, and data insights to drive product decisions
• Define clear success metrics and track product performance to continuously optimize and improve
• Collaborate with stakeholders across clinical, sales, marketing, operations, and customer success to design and deliver innovative plan benefits, network strategies, and member experience that improve outcomes while reducing total cost of care
• Champion a member-first approach, leveraging user research, feedback loops, and engagement metrics to optimize plan offerings and service delivery
• Drive operational efficiency by partnering with Operations to identify, scope, and prioritize tech-forward opportunities to streamline processes between care delivery, claims processing, eligibility management, and member support
• Work with Marketing to develop a standard Product presentation for external use & internal training
• Stay up-to-date with industry trends, competitive landscape, and healthcare regulations to drive innovation, while maintaining compliance and regulatory alignment. Develop and maintain a detailed competitive analysis for Firefly offering vs. competitors

Preferred Qualifications

• Experience in health plan administration, provider network management, or member engagement solutions is a plus
• Familiarity with JIRA preferred

Benefits

This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building