Senior Product Manager

Summary

Join InCharge Energy as a Senior Product Manager for Digital Products! This role centers on developing our InControl charge maintenance and management system. The ideal candidate possesses SaaS product experience, excels in remote team leadership and cross-functional collaboration, and provides direct customer support. You will be responsible for feature discovery, coordinating with designers and engineers, and building a product meeting the needs of electric vehicle fleet owners and operators. If you're passionate about innovation and working with talented individuals in a dynamic industry, apply now! This position reports to the VP of Digital Products.

Requirements

• Bachelor's degree required
• 5+ years of experience in product management
• 3+ years of experience leading remote teams
• Extensive experience with B2B SaaS products
• Experience with Agile development methodologies
• Strong technical background, including leading API and platform development
• Strong communication and collaboration skills
• Ability to thrive in a fast-paced, ever-changing environment
• A deep understanding of customer needs and the ability to translate them into actionable features

Responsibilities

• Support the development of our InControl charger maintenance and management system
• Look for problems to solve, learn about the needs of our users, and develop insights that are codified in documentation for our wider team
• Prioritize and define features that improve our users’ experiences and drive customer satisfaction
• Maintain open communications with our user community to understand our market's needs
• Establish and track key performance indicators to measure product success and drive continuous improvement
• Collaborate with cross-functional teams in design, hardware, software, QA, sales, and marketing to ensure that our software products are aligned with corporate objectives
• Build and nurture the community of developers utilizing our platform
• Support Sales with product demonstrations, assistance with proposals, training, and building relationships with prospects and customers
• Support stakeholders and customers with feature and technical support
• Use your design eye to help make visually compelling products that are aligned with company brand guidelines, product marketing initiatives, and usability and accessibility guidelines and best practices
• Provide product training and documentation to assist team members and customers
• Provide strategic insights and recommendations to our leadership team
• Understand our competitive positioning and identify ways to win market share and improve key metrics
• Assist with market research to identify opportunities and inform product development

Preferred Qualifications

• Specialization in Computer Science, Engineering, Business, or a related field preferred
• Graduate degree in a business or technology related field is preferred
• Experience with our industry (EV Charging) or related industries (such as electric vehicle manufacturing, microgrids/DERs, fleet operations and logistics) is preferred
• Familiarity with charging industry standards is preferred
• Familiarity with cloud security standards such as SOC2 and NIST 800-53 preferred
• Experience with Software as a Service and native app development practices
• Experience with crafting go-to-market strategies
• For remote applications, ability to travel 15% of the time

Benefits

• Competitive compensation
• Yearly bonuses
• Benefits package including 401(k) matching contribution
• Health, dental, and vision
• Cell phone reimbursement
• Generous vacation
• Office meals and snacks
• Team building events and activities throughout the year