Senior Product Manager

Summary

Join Kiva, a global nonprofit, as a Senior Product Manager and lead initiatives impacting lenders, borrowers, and staff worldwide. You will shape product roadmaps, collaborate with cross-functional teams, and deliver exceptional user experiences. This challenging role requires strong leadership, operational, product, technical, and marketing skills. Kiva offers a comprehensive benefits package, including health insurance, parental leave, professional development, and 401k matching. The ideal candidate possesses extensive experience in product management and a passion for Kiva's mission. This position requires authorization to work in the US on a permanent, full-time basis; visa sponsorship is not available.

Requirements

Authorization to work in the United States on a permanent, full-time basis

Responsibilities

• Shape the product roadmap by understanding the needs and impact of various users/customers and identifying the most promising initiatives
• Work with the engineering, design, and marketing teams to deliver new features, product enhancements, and delightful user experiences
• Lead the research / business requirements gathering phase
• Write user stories / product requirements and create Jira tickets for projects
• Work with our designers to create wireframes, mockups, and prototypes
• Conduct user research and usability testing
• Own projects through the full project lifecycle (ideation through launch)
• Work closely with technical teams (including QA) as they release features in an Agile 2-week iteration process
• Be responsible for ensuring the smooth rollout of new features and the continued quality and performance of existing products
• Define, measure and analyze metrics. You will own the numbers and make sure that we are looking at the most important data
• Define and set-up a/b tests to optimize the site
• Triage new feature requests
• Serve as the voice of the user and ensure that we are correctly balancing the needs of our lenders, borrowers, and the Kiva organization

Preferred Qualifications

• Experience delivering outstanding consumer internet products
• Empathy for users and a great instinct for what makes good design / UX
• Strong execution orientation; proven ability to deliver quality projects that satisfy and delight customers
• Experience in an agile software development environment, with rapid feedback loops and quick release cycles
• You work well in a collaborative environment and are admired by your colleagues for your ability to balance the needs of multiple customers
• Self-starter and leader. Someone who is able to work through uncertainty to identify promising product opportunities and drive them to launch
• A great communicator (verbal and written). You are able to energize and rally your cross-functional peers to row in the same direction
• Passionate about Kiva and its long term potential
• 5-8 years in a product management / product marketing role for a consumer facing and/or fintech and/or CSR website

Benefits

• Health, dental, and vision insurance
• Parental leave
• Professional development
• 401k matching
• Generous PTO