Senior Product Manager

Summary

Join Lendi Group as a Customer Product Senior Product Manager and play a pivotal role in shaping the future of our products and services. You will contribute directly to Lendi Group’s ability to deliver personalized, data-driven solutions. Collaborating with cross-functional teams, you will develop, manage, and optimize products that enhance customer experiences and drive business value. This role offers an exciting opportunity to work at the intersection of cutting-edge technologies and innovative product development. The ideal candidate can work flexibly from our state offices in Sydney, Melbourne, or Adelaide. You will be responsible for product management, stakeholder management, market and user research, vendor engagement, and agile methodologies, all while maintaining a customer-centric focus and commitment to continuous learning and improvement.

Requirements

• Significant experience in a Product Management role
• Developing and implementing innovative products & solutions through recognising stakeholder needs and expectations
• Leading projects and significant process improvements based on key drivers of success in functional area
• Advanced understanding of the core concepts and trends within the industry
• Experience working in Agile cross-functional teams and managing product lifecycles from concept to go to market
• Strong analytical skills, with the ability to translate complex problems/strategies/feedback and needs into actionable product strategies
• Excellent communication, and interpersonal skills, with the ability to influence stakeholders
• Proficiency in agile project management tools and methodologies including Atlassian suite
• Experience using Jira, Confluence, Whimsical, Figma
• Customer-focused mindset with a passion for innovation and delivering exceptional user experiences
• Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Strong problem-solving abilities, with a proactive and solution-oriented approach to challenges

Responsibilities

• Contribute to defining the vision, strategy, and roadmap for your products, ensuring alignment with Lendi Group’s strategic objectives
• Collaborate with Data Science, Data, Technology, and Product teams to develop solutions & products
• Gather and prioritise product requirements, working closely with business stakeholders to ensure products meet customer, broker and buyer’s agent needs and business goals
• Track and report on product performance metrics, making data-driven decisions to iterate and improve products
• Develop and implement go to market strategies
• Engage with key stakeholders across various business units to gather insights, communicate progress, and ensure alignment with business priorities
• Maintain a continuous discovery and feedback loop to refine product requirements, ensuring they meet the evolving needs of customers, brokers, and the business
• Facilitate cross-functional collaboration to drive the development and adoption of our products, ensuring a seamless integration into existing workflows and systems
• Conduct market research to stay informed about industry trends, emerging technologies, and competitive products
• Support and participate in user research activities to understand customer pain points, behaviours and needs and utilise these insights to identify and prioritise opportunities for innovation (including AI-driven innovation)
• Support vendor assessments against business, technical and commercial requirements
• Support vendor engagements and supplier on-boarding processes
• Manage the product lifecycle from ideation to launch, ensuring timely delivery of high-quality products
• Develop and maintain detailed plans, including timelines, milestones, dependencies and resource allocation that are aligned to an Agile delivery approach
• Champion the voice of the customer and broker in all product decisions, ensuring that products deliver value and enhance the overall user experience
• Develop clear and compelling product messaging that resonates with both internal and external customers
• Anticipate the needs, painpoints and desires of end users, demonstrating a sophisticated understanding of empathy and the User’s best interests
• Stay current with the latest developments in AI, technology and product management practices
• Participate in ongoing training and professional development to continuously improve skills and knowledge relevant to the role

Preferred Qualifications

Experience in Home Loans is desirable

Benefits

• We’ve fully embraced flexible working
• A vibrant, relaxed, yet professional culture
• Wellness initiatives with a strong focus on psychological safety
• We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
• An additional week’s Loyalty Leave each year after reaching 3 years’ service
• A 24/7 Employee Assistance Program service providing counselling and support