Senior Product Manager

Summary

Join Okendo's product team as a Senior Product Manager and play a crucial role in shaping the future of our customer engagement platform. You will collaborate with engineering, design, and business stakeholders to define product strategy, build impactful solutions, and drive positive business growth. This high-profile role requires experience in product discovery, a commercial mindset, and excellent communication skills. You will be responsible for creating and executing product roadmaps, collecting and analyzing data, and acting as a voice of the customer. Okendo offers a full remote work environment, competitive compensation, and various benefits, including paid time off and family leave.

Requirements

• Practical experience in modern product discovery methodologies and can build a product strategy and execute against that strategy
• A commercial mindset but understanding the importance of being customer first
• An empathetic nature and an effective communicator who can influence multiple stakeholder groups, both internal and external, to the business
• A strategic thinker with excellent judgement and decision-making skills
• Deeply passionate about data and insights and using them to inform your decisions
• Adaptable and flexible with an openness to new ideas. You set a high standard of personal performance and help others achieve those standards through mentoring and sharing knowledge
• Experience with complex B2B SaaS products
• Evidence of tangible results from identifying product opportunities that you have brought to market and have resulted in positive business growth
• You are a customer experience champion with a passion for creating scalable solutions that empower the customer
• You are a curious observer and empathetic to the needs of the customer
• You are a strategic thinker, focused on how things work, what we should build, and why
• You exercise excellent judgement and decision-making skills and understand the importance of taking a pragmatic approach when necessary
• You are an effective communicator with the ability to influence multiple stakeholder groups and tailor communication based on the audience
• You are adaptable and flexible, with an openness to new ideas

Responsibilities

• Create and refine a product strategy that aligns with our broader company strategy, including creating and owning the roadmap
• Work collaboratively with your Pod to conduct continuous product discovery and deliver compelling product offerings
• Own product activities from end-to-end, including writing product specs, driving cross-functional execution, and go-to-market activity
• Collect & analyse relevant data & metrics to make better decisions and share learnings across the company
• Become a voice of the customer and an expert on the business
• Act as a leadership and culture driver without formal authority

Benefits

• Full Remote
• Data-backed and validated compensation strategy
• 4 weeks of annual leave
• 11 paid public holidays
• Sick & carer’s leave
• Compassionate & bereavement leave
• 12 weeks of Paid Family Leave
• Feedback driven culture
• Exposure to the biggest and best eCommerce brands globally
• Work remotely in the AU or from a local WeWork (AEST)