Senior Product Manager - Order

Summary

Join Olo, a leading SaaS platform for the restaurant industry, as a Senior Product Manager to help restaurant brands grow their digital business. You will develop and execute the roadmap for a high-impact product suite, ensuring customer satisfaction and business growth. This role involves deep customer understanding, strategic product vision, data-driven decision-making, and collaboration with cross-functional teams. You will be responsible for identifying and implementing innovative solutions to customer challenges, fostering relationships with customers, and presenting investment opportunities. Olo offers a remote-friendly work environment with competitive compensation and benefits, including health insurance, retirement benefits, paid time off, remote work stipend, parental leave, and more.

Requirements

• 5+ years experience in Product Management at a software company
• Bachelor’s Degree or higher from an accredited institution anywhere in the world
• Able to proactively manage your workload and tasks independently, demonstrating good judgment in prioritization and time management
• Excellent written and verbal communication skills. Your statements and questions are succinct and direct
• Able to travel to customer, partner, conference, and Olo office locations as needed

Responsibilities

• Establish and maintain a deep understanding of your product, customers, user personas, and their respective pain points to drive product development
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives and economic viability
• Build and maintain an outcome-focused product roadmap leveraging customer insights, data analysis, business objectives, stakeholder input, and market research
• Proactively seek opportunities to improve business processes, product development methodologies, and team workflows, demonstrating initiative and commitment to continuous improvement
• Lead the discovery and implementation of innovative solutions to customer challenges through ideation, prototype development, testing (user and A/B), and analysis
• Frequently leverage data analytics and insights to inform decision-making and drive product improvements and optimizations
• Collaborate with Design and Engineering to translate requirements into functional specifications, ensuring a balance between technical and customer-centric priorities
• Develop and foster direct, ongoing relationships with customers to gain unencumbered access to insights and drive solution adoption
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases for executive alignment
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement

Preferred Qualifications

Ideal candidates have experience scaling an API-first partner ecosystem product

Benefits

• 20 days of paid time off
• 10 separate sick days
• 11 holidays, plus year-end closure
• Health, dental, and vision coverage for yourself and your family
• A 401k match
• Remote-office stipend
• Company equity
• A generous parental leave plan
• Volunteer time off
• Gift matching policy