Senior Product Manager

Summary

Join Oportun's Online Servicing and Payments team as a Sr. Product Manager! You will develop and execute product strategy, collaborating with cross-functional teams to deliver exceptional user experiences. This role requires strong leadership, analytical skills, and experience in the financial services industry. You'll be responsible for setting KPIs, communicating with stakeholders, and ensuring product success. If you're passionate about improving the financial health of Oportun's members and thrive in a fast-paced environment, this is the opportunity for you. Oportun is a mission-driven fintech company committed to providing affordable credit and building a better financial future for its members.

Requirements

• 5+ years of product management experience in high-growth environments, with experience in the financial services industry (FinTech, challenger bank, etc.) highly preferred
• Experience with payment systems and third-party payment partners. Working knowledge of loan servicing processes and procedures. Understanding of servicing multiple products across systems
• Experience working with business executives from many disciplines (compliance, risk, operations, fraud, technology, business intelligence, finance, training, legal, cybersecurity, etc.) to understand the need, define features, and prioritize and manage scope to operate in an iterative agile delivery framework
• You are passionate about improving the financial health of Oportun’s members
• You have experience working and delivering on complex problems. You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis)
• You have a track record of shipping and iterating on impactful products that required partnering with and building consensus across a wide group of cross-functional partners
• You are a clear and concise communicator, and you have superb documentation skills
• You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our members

Responsibilities

• Develop and execute a comprehensive product strategy aligned with the company’s vision and growth objectives. Identify market opportunities and set long-term product roadmaps
• Lead a high-performing cross-functional product team that includes engineering, design, data, marketing, and others to implement and build new capabilities and increase reliability and scalability. Drive strong collaboration and alignment up, down and sideways within the organization
• Advocate for the customer by gathering and analyzing feedback, conducting market research, and leveraging data to drive product decisions. Ensure that product features and enhancements deliver exceptional user experiences
• Establish and monitor key performance indicators (KPIs) to measure product success and impact. Use data-driven insights to optimize product performance and make informed decisions
• Communicate product vision, strategy, and updates to executive leadership, board members, and other key stakeholders. Present compelling business cases and demonstrate the value of product investments

Preferred Qualifications

You have experience launching products within complex legal and regulatory frameworks such as Finance, experience with SQL, and experience working with a multi-national workforce

Benefits

• The US base salary range for this full-time position is $114,500 - $183,200
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