Senior Product Manager

Summary

Join Oportun's Collections product organization as a Senior Product Manager to develop and manage systems and experiences for effective delinquency management and member support. You will articulate product strategy, define roadmaps, and collaborate with a cross-functional team to deliver exceptional solutions. This role requires a strong customer focus, data-driven decision-making, and excellent communication skills. Success in this position involves establishing and monitoring KPIs, communicating product updates to stakeholders, and advocating for the customer. The ideal candidate will have a passion for building user-friendly products and thrive in a dynamic environment. Oportun offers a unique opportunity to grow with an innovative FinTech company.

Requirements

• Bachelor’s degree in computer science, engineering, business, or a related field; MBA or relevant advanced degree is a plus
• 5+ years of product management experience in high-growth environments, preferably in the financial services industry (FinTech, challenger bank, etc.), with a strong focus on customer-facing products and user experience
• Experience working with business executives from many disciplines (compliance, risk, operations, fraud, technology, business intelligence, finance, training, legal, cybersecurity, etc.) to understand the need, define features, and prioritize and manage scope to operate in an iterative agile delivery framework
• You are passionate about improving the financial health of Oportun’s members
• You have experience working and delivering on complex problems
• You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis)
• You have a track record of dreaming big and building products that drive significant impact
• You are a clear and concise communicator, and you have excellent documentation skills
• You’re a true steward of the product
• You take ownership seriously, are rigorously accountable, and possess the drive and determination to ensure the product's success, no matter the obstacles

Responsibilities

• Develop and execute a comprehensive product strategy aligned with the company’s vision and growth objectives
• Identify opportunities and set long-term product roadmaps
• Lead a high-performing cross-functional product team that includes engineering, design, data, marketing, and others to implement and build new capabilities and increase reliability and scalability
• Drive strong collaboration and alignment up, down, and across the organization
• Advocate for the customer by gathering and analyzing feedback, conducting research, and leveraging data to drive product decisions
• Identify gaps in experiences across channels and build solutions that will positively impact our key metrics
• Implement A/B testing and experimentation to validate product enhancements and ensure exceptional user experiences
• Establish and monitor key performance indicators (KPIs) to measure product success and impact
• Use data-driven insights to optimize product performance and make informed decisions
• Communicate product vision, strategy, and updates to executive leadership, board members, and other key stakeholders
• Present compelling business cases and demonstrate the value of product investments

Preferred Qualifications

• Any experience within the Collections space will be a bonus
• You have experience launching products within complex legal and regulatory frameworks such as Finance
• Experience with SQL
• Experience working with a multi-national workforce