Senior Product Manager

Summary

Join Paddle, a leading Merchant of Record for digital product companies, as a Senior Product Manager to spearhead the development of our flagship Checkout experience. You will play a key role in driving business growth by understanding, nurturing, and innovating within our checkout. This position involves building a product roadmap, collaborating with cross-functional teams, conducting market research, and ensuring product success through performance monitoring and optimization. You will also be responsible for go-to-market execution and stakeholder communication. This is a challenging and transformative opportunity to be part of an industry-leading organization. Paddle offers a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare, well-being initiatives, unlimited holidays, enhanced parental leave, and a personal development fund.

Requirements

• You're excited by, and have specific experience in, building leading consumer experiences within fintech – whether they’re helping users sign up, perform high value tasks within an app or web environment, or managing a specific payment or financial experience
• You’ve worked as a Product Manager and enjoy cross-functional teams, working alongside engineers, product designers, and other functions to deliver value to users through frequent product launches
• You understand that measuring success through metrics is an important part of Product and you have experience working with analytics platforms to draw insights from data and use them in product development
• You understand the role of compliance within consumer experiences and are comfortable working with legal stakeholders and external counsel as part of the product development process
• You have worked in a startup, scale up, or fintech environment and have created engaging and thoughtful customer experiences
• You’re comfortable getting into the details of technical concepts and can work closely with engineers to find the best solution to a problem
• You enjoy spending time speaking to your customers and finding various ways to gather customer insights to build a world-class product
• You’re not afraid to jump into and manage tough tradeoffs with varied stakeholders and customer requests

Responsibilities

• Build a vision of Paddle’s Checkout building on market trends & technology innovations to ensure we’re delivering market leading experiences
• Define and prioritise product features and requirements based on customer needs, market trends, and business goals
• Identify opportunities by working closely with Sales, Solutions and Customer Success to gain a deep understanding of customer & user needs. Identify optimisation opportunities, then prioritise and design features to solve these
• Use internal and external analysis to feed into the strategic direction of the product roadmap, always ensuring Product & Engineering is making the right impact
• Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations
• Work in a trio with Design and Engineering leaders to manage the end-to-end product development process, from ideation to launch
• Work with engineering and design; and develop appropriate planning, prioritisation, and delivery processes to enable the launch of new features and products that deliver fast value to our software sellers
• Manage the product life cycle, including updates and enhancements, ensuring products remain competitive and meet customer needs
• Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations
• Make use of usability and beta testing to ensure our product offers the best user experience and meets customer needs
• Conduct market research and competitive analysis to identify opportunities and threats
• Gather and analyse customer feedback to inform product decisions and improvements
• Monitor industry trends and emerging technologies to stay ahead of the competition
• Communicate product strategy and progress to stakeholders, including team members, and customers
• Build strong relationships with internal and external stakeholders to ensure alignment and support for product initiatives
• Present product updates and performance metrics to stakeholders regularly
• Define and track key performance indicators (KPIs) to measure product success
• Analyse the performance of our product using data, and use those insights to drive continuous improvement and determine the product roadmap. Based on product performance, determine when actions are needed to upgrade, improve, revise or reposition products
• Implement A/B testing and other optimization techniques to enhance product features and ensure our product offers the best user experience and meets customer needs
• Develop and execute go-to-market plans for product launches and updates
• Collaborate with marketing, sales, and customer support teams to ensure successful product launches and adoption
• Create marketing collateral, sales training materials, and other support documentation
• Train sales and support teams on product features and benefits

Preferred Qualifications

You love solving problems in innovative and creative ways, you think deeply about UX in your day-to-day life, and have broad personal experience with fintech consumer products

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Unlimited holidays
• Enhanced parental leave
• Annual learning fund
• Regular internal and external training