Senior Product Manager

Summary

Join PayJunction as a Senior Product Manager and transform complex payment challenges into innovative solutions. You will be responsible for the entire product lifecycle, from ideation to launch and beyond, ensuring alignment with company objectives and customer needs. Collaborate with engineers, designers, and stakeholders to create seamless payment solutions. Develop comprehensive PRDs and foster a shared understanding of product vision. This role requires a Bachelor's degree, 7+ years of experience in product management, and extensive knowledge of payment technologies. PayJunction offers a flexible work environment, comprehensive benefits, and opportunities for professional growth.

Requirements

• Bachelor’s degree in a relevant field is required
• A minimum of 7 years of experience in a Product Management or Product Owner role
• Advanced knowledge of requirements management, product ideation, and PRD creation
• Extensive experience in payment technologies, including payment gateways, transaction workflows, fraud prevention systems, and reconciliation processes
• Deep understanding of industry standards such as tokenization, authentication protocols, and regulatory requirements (e.g., PCI compliance)
• Proven track record in designing, launching, and scaling payment solutions that address merchant needs
• Candidates are required to have a firm understanding of merchant acquiring and the payment processing lifecycle while advocating for our users throughout the product development lifecycle
• Familiarity with chargeback management, settlement processes, and working with acquirers, issuers, and payment networks
• Ability to bridge the gap between technical and non-technical stakeholders
• Proven experience in system architecture and managing technical trade-offs
• Strong communication skills to articulate the value and benefits of technical concepts to diverse audiences
• Skilled in creating comprehensive PRDs and writing outcome-driven user stories
• Experience facilitating backlog refinement and maintaining a well-prioritized backlog aligned with business goals
• Adept at representing customer and merchant needs within a product development scrum team
• Demonstrated success in creating and improving product workflows, sprint rituals, and team communication to enhance productivity and collaboration
• Experience ensuring and maintaining PCI compliance is required

Responsibilities

• Oversee Product Lifecycle: Manage the complete product lifecycle, including introducing new features and sunsetting outdated ones, ensuring alignment with company objectives and customer needs
• Develop and Maintain Product Roadmap: Publish and update the product roadmap in a centralized location, securing stakeholder sign-off and ensuring it reflects strategic priorities and customer requirements
• Backlog Management: Maintain a well-prioritized backlog with actionable user stories and acceptance criteria, ensuring alignment with sprint goals and organizational OKRs
• Create Comprehensive PRDs: Develop detailed Product Requirement Documents (PRDs) that provide clear direction for engineering and design teams to execute without ambiguity
• Track and Report Product Performance: Measure the effectiveness of product initiatives by monitoring success metrics and regularly reporting performance to leadership and stakeholders
• Support Product Marketing: Collaborate with the marketing team to develop product positioning, messaging, and go-to-market strategies that enhance product adoption and drive revenue growth
• Ensure Regulatory Compliance: Ensure all products meet necessary regulatory and compliance standards, including PCI, CCPA, and HIPAA, in relevant markets and industries
• Foster Innovation: Stay informed about industry trends, emerging technologies, and competitor products to identify opportunities for product differentiation and innovation
• Publish Competitive Analysis Reports: Maintain and share comprehensive competitive analysis reports, highlighting opportunities for improvement and innovation
• Translate product requirements into actionable user stories and technical specifications
• Partner with UX/UI designers to create intuitive and user-friendly interfaces

Preferred Qualifications

A Master’s degree in Computer Science, Engineering, or Business Administration is a strong plus

Benefits

• Health, dental, and vision paid 100% by company for you and your dependents
• 401k with 6% match
• FSA and Dependent Care FSA
• Long-term & short-term disability coverage for you paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Home office equipment stipend
• Annual Learning Stipend
• Quarterly “fun budgets” for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth within the company
• Opportunity for remote, in-office, or hybrid work
• Company-provided equipment for your home office
• An equipment allowance for home office essentials
• Free instructor-led yoga classes via Zoom