Plivo is hiring a
Senior Product Manager

Summary

The job is for a Product Manager at Plivo, a global cloud communications platform that empowers businesses to connect with their customers. The ideal candidate will be responsible for product feature analysis, requirement gathering, working with development teams, collaborating with stakeholders, and more. They should have a Bachelor's degree in Computer Science, 8 years of experience, 5 years of product management experience at a Tech B2B startup, and 2+ years of software development experience. Preferred qualifications include experience with voice/calling products and PM experience at an API business. Plivo offers an ownership-driven culture, company-paid medical insurance, health, vision, and 401K benefits, a generous vacation policy, flexible working hours, and remote work options.

Requirements

• Bachelor’s degree in Computer Science is strongly preferred
• Overall 8 Years of experience with a minimum 5 years of product management experience dealing with technical problem solutions at a Tech B2B start-Up as a product manager is a must
• Proven track record for building, launching, and maintaining high-scale, successful products
• 2+ Years of Software Development experience is a must
• Excellent communication and presentation skills - written and verbal

Responsibilities

• Understand business needs and critical capabilities when building end-to-end customer experiences
• Ability to work mostly independently, with some guidance, to create actionable insights
• Ability to work with multiple sets of engineering teams in an agile environment
• Ability to work with highly cross-functional, global, diverse stakeholders
• Understand business-centric measurements & strategies and echo relevant product/execution strategies
• Understand the messaging industry
• Ability to manage a team and guide them into result-driven actionable items
• Ability to work with large amounts of data: facts, figures, and number crunching
• Ability to put yourself in the shoes of the customers to understand unique needs, pain points, and desires
• Product feature analysis, result-driven planning, and execution through the entire product lifecycle for one of the Plivo API products
• Gathering and prioritizing product requirements
• Working with development teams as a product owner to lead implementation using agile methodology
• Working closely with all the stakeholders to ensure all their business requirements are met
• Effectively collaborate with customers and carrier partners to deliver best-in-class experiences
• Communicate product road map, project status, and issues to executive management, and other stakeholders, as necessary
• Engage closely with engineering in Agile methodology to help determine the best technical implementation/design while balancing time-to-market needs
• Partner with cross-functional teams at Plivo and external partners to design, build, launch, and market new features
• Use analytics, market research, usability studies, and competitive analysis to drive decision-making
• Define and proactively monitor key performance metrics to support and inform product decisions
• Engage in problem-solving with Business Analysts to determine trends and root causes
• Partner with Customer Support teams in solving pain points for our users
• Partner with Legal, Privacy, Risk, and Compliance teams to ensure our products are within regulatory boundaries

Preferred Qualifications

• Experience with Voice/calling products
• PM experience at an API business (minimum 2 years)

Benefits

• Ownership-driven culture
• Company-paid medical insurance
• Health, vision, and 401K benefits
• Generous vacation policy
• Flexible working hours and remote work options