Senior Product Manager

Summary

Join PointClickCare as a Senior Product Manager and lead the strategy and execution of applications and services that enable high-quality, coordinated, and cost-effective care across senior care settings. You will own the development and delivery of EHR-integrated functionality and services supporting provider success in value-based arrangements. This role requires a proven track record of building sophisticated products and solving customer problems throughout the entire product lifecycle. You will collaborate with various teams to ensure successful product launches and releases, while prioritizing product investments using data-driven analysis. The ideal candidate will possess strong communication, analytical, and strategic thinking skills, along with experience in the healthcare space. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• 5-7 years working in Product management, preferably in the healthcare space
• Managing large product lines, innovation, and a general curiosity and drive for building great products with great user experience
• Proven track record managing commercial software products through the entire product lifecycle at an experienced level
• Skilled multi-tasker with ability to work through ambiguity and derives energy from a complex, dynamic, and challenging environment
• Proven ability influencing stakeholders, executing product priorities, and driving business results
• Strong strategic, analytical, and critical thinking skills, with an ability to identify the most important things amongst many important things
• Strong oral, written, and listening communication skills with internal and external stakeholders
• Solid understanding of Agile and Design Thinking methodologies

Responsibilities

• Conduct in-depth analysis for orders and tasks management and associate service documentation solutions
• Track in-market adoption and success of production solutions
• Stay abreast of changing customer needs and industry trends
• Monitor secondary research and market data
• Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener
• Liaise with Software Commercialization, Sales, Engineering, Professional Services, Customer Success, and other functions to ensure successful product launches and releases
• Understand the broader product portfolio and how solutions work together to create value for customers
• Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points
• Collect and summarize customer feedback to drive satisfaction and adoption
• Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener
• Maintaining performance standards if working remotely (where applicable)
• Represent PointClickCare with a high degree of knowledge, integrity, and professionalism
• Participate in industry events, and lead customer and partner facing engagements as a product expert
• Inspire, energize, and motivate cross-functional teams

Preferred Qualifications

Bachelor’s degree in informatics, Computer Science, information technology, or healthcare-related field of study; Preferred

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities