Senior Product Manager

Summary

Join RELEX Solutions as a Senior Product Manager – Store Ops, Grocery in North America! This fully remote position, requiring travel, focuses on becoming a subject matter expert on North American retail store operations. You will collaborate with customers, support sales, and influence product roadmaps. The role demands deep knowledge of store operations, strong communication skills, and a willingness to travel. RELEX offers competitive compensation, flexible work arrangements, generous paid time off, and comprehensive benefits.

Requirements

• Ability to establish strategic collaboration with internal and external stakeholders on all organizational levels
• Excellent communication and presentation skills (English)
• Deep knowledge of how stores in NA operate
• Experience owning a product or roadmap within technology context – understanding of basics of Product Management (ideally)
• Desire to spend time in our customers’ stores and on the road with end users, store managers, and field managers to get deep insight into *day in the life*, challenges, tools used, and how RELEX could support them be successful in their roles
• Ability to work closely at different levels of Retail Store Operations to understand current working practice and future strategy
• Understanding of Change Management challenges and how technology can support
• Collaborative attitude and approach to work cohesively and effectively across functions, particularly Sales
• Self-Motivation – self-starter and can work independently
• Success at building relationships – can get into stores, work closely with customers
• Willingness to travel and spend time in the field and away from home
• Passion for technology and how it can help and improve the day-to-day operations of grocers

Responsibilities

• Represent product with our Retail customers in NA implementing or looking to implement in stores to understand their current and/or intended usage of our solution in stores and guide them on best practices
• Be the Retail NA Store Operations subject matter expert within RELEX
• Support NA Sales as the Store Operations Expert for NA
• Spend time in stores to ensure RELEX has the latest view of store operating practices in North America
• Spend time on the road with Regional and Field managers to ensure RELEX has a clear view of regional manager needs and how our technology can help them now and, in the future
• Collaborate cross-functionally within RELEX, sharing your knowledge and learnings to ensure as an organization we succeed in NA Retail Store Ops
• Clearly outline learnings, working practices, processes of our customers, and the general market to central teams in writing and presentations
• Understand in-store inventory and order technology landscape and ensure this is shared and articulated effectively
• Influence store ops product roadmaps and work closely with relevant other Product Managers
• Educate customer leadership to understand RELEX vision of automation journey and guided experience
• Articulate RELEX vision and value proposition; what differentiates us from competitors

Preferred Qualifications

• Worked within NA grocery (preferred) or other retail store
• Worked as store manager in a NA grocer (preferred) or other retail store and
• Field/regional manager in NA grocery (preferred) or other retail store and/or
• Worked in central team focused on store operating model and continuous improvement / fit of for the future focused role and/or
• Ideally not for only one grocer / retail store (i.e. all roles experienced in the same company)
• Been working for a technology solution provider focused on in store operations working – like inventory management (ideally fresh). This could be in a role of business consultant / implementation specialist, presales, or product owner and/or
• Been working within a consultancy firm that is specifically focused on supporting NA grocers (preferred) or other retail segment to improve their in-store operation. The role would need to be hands-on and been working with the store operations side of the business

Benefits

• Competitive compensation
• The choice to work wherever and however you are most productive
• 15 days of paid time off, 12 paid sick days, and 13 company holidays
• We also offer up to 2 paid volunteer and charity days a year, a generous $500 work-from-home stipend and maternity and paternity leave that covers 12 weeks at full pay (after that, you can take time off unpaid or use your vacation days – it’s up to you)
• And of course, we offer all standard health benefits with various plans to choose from