Senior Product Manager

Summary

Join Spring Health as a Senior Product Manager and lead the strategy and roadmap for SpringWorks, our full-service workplace solution. You will define and drive product strategy, collaborate with cross-functional teams, and execute high-impact product development. This role requires experience in product management for tech-enabled services, particularly in healthcare or a regulated industry. You'll be responsible for building products for the enterprise, meeting with large enterprise customers, and delivering value and ROI. The position offers a competitive salary and benefits package, including health, dental, vision, retirement, paid time off, parental leave, and professional development opportunities. Some travel is required, but remote work is possible for East Coast-based candidates.

Requirements

• You’ve worked for 4+ years in a product management capacity for tech-enabled services, and have worked in collaboration with technology and operations teams to deliver solutions for customer problems
• You have experience in healthcare or another regulated industry
• You have successfully shipped B2B2C products that have driven high win rates, user satisfaction, and engagement
• You have experience meeting directly with large enterprise customers and product users to deep-dive on requirements, present roadmaps, and demo product functionality
• You have experience planning for and running sprint ceremonies, ensuring the team is energized and inspired to work on the highest value product areas during each development cycle
• You have experience building products for the enterprise, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
• You are empathetic - listening, understanding, and anticipating the needs of customers and users
• You have an outstanding track record of owning a set of product features, defining a 6-12 month strategy and roadmap for a product area, and consistently delivering on KPIs
• You have worked in an ever-changing environment and are able to drive detailed trade-offs during the entire product life cycle
• You are comfortable navigating ambiguous and complex problem areas
• You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
• You have the mental resilience to know that we're just at the start of a long journey in which change is constant
• You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
• You possess strong organizational and project management skills, and are careful and accurate with details
• You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders need

Responsibilities

• Define and drive the 6-12 month product strategy and roadmap for SpringWorks, aligning with Spring Health’s mission to create mentally thriving workplaces
• Anticipate evolving customer needs across Spring Health Customers’ HR teams, managers, employees, and dedicated clinicians—and deliver innovative solutions that scale operationally and clinically
• Define success metrics, track adoption, and iterate based on customer feedback and data
• Clearly articulate product impact to senior leadership and customers, tying updates to broader company strategy and business priorities
• Partner closely with Clinical Operations, Engineering, Design, Data Science, and Go-to-Market teams to launch and scale SpringWorks initiatives
• Foster strong alignment across teams by deeply understanding internal and external stakeholder needs and ensuring the delivery of measurable outcomes
• Work closely with Sales and Customer Success to demonstrate the value of SpringWorks early and often in customer engagements
• Advocate for customer-focused solutions that enhance their experience while improving operational efficiencies
• Present data-driven insights on the competitive landscape and user behavior to inform product decisions
• Lead the full product lifecycle—from problem discovery to launch—ensuring SpringWorks features are high-quality, on time, and deliver real impact
• Translate business and clinical operations needs into clear customer and business problems for Engineering, Design, and Data Science
• Collaborate with operations, engineering, design, and data science teams to build and launch high-quality solutions that transform complex workflows into simple, streamlined processes
• Design and optimize product experiences that improve logistics, scheduling, and clinical workflows across the Spring Health platform for all SpringWorks use cases
• Proactively manage scope, risks, and dependencies to keep teams focused and productive
• Optimize and refine product development processes to ensure timely delivery of the most impactful features
• Build scalable systems that support growth in new customers and geographies while maintaining a seamless experience for all users

Preferred Qualifications

• Quantitative background (e.g., mathematics, statistics, computer science, engineering)
• Master’s degree or MBA

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes