Senior Product Manager

Summary

Join StackAdapt's Product team as a Senior Product Manager and contribute to the development and launch of innovative marketing cloud solutions. You will collaborate with engineers and designers, conduct market research, define product strategy, and ensure client success. This role requires experience in marketing technology and customer data platforms, strong communication skills, and data analysis abilities. StackAdapt is a remote-first company, offering a competitive salary, benefits, and opportunities for professional development. The ideal candidate will have a background in computer science or engineering and a proven track record of shipping successful digital products. This position is open to candidates located anywhere in North America.

Requirements

• Proven experience as a Senior Product Manager in a tech company; where you've shipped large, complex software products before (and can speak to their successes)
• You have strong experience within the Marketing Technology and Customer Data Platform space
• A Computer Science or Engineering background - ensuring that you can intelligently communicate with all stakeholders about technical tradeoffs and product details
• Your communication is crisp, clear, and effective whether written or verbal - and you always know your audience
• Empathy for all stakeholders - you have no problem being "in their shoes", and have strong diplomacy skills that encourage cross-team collaboration
• Ability to derive insights from data, whether it be through SQL queries or analytics tools like Grafana, Pendo, or Mixpanel, to justify your product decisions
• An in-depth understanding of Lean, Agile, and Product Management best practices
• An in-depth understanding of design thinking, inclusive design, and usability heuristics
• You prioritize projects with reason, clarity, and purpose - ensuring alignment across the stakeholders you’re involving and the KPIs you’re measuring
• You lead by influence, not formal authority

Responsibilities

• Engage closely with our execution teams, working hand-in-hand with world-class engineers, designers and other product managers to lead end-to-end product development. This encompasses everything from understanding user needs and market opportunities to having the technical know-how of how to solve for those needs
• Conduct in-depth research and validation of user needs and market trends, and adeptly translate these insights into clear and actionable product requirements for the development team
• Partner closely with Engineering to understand resource and technical constraints and identify solutions to brand-new initiatives
• Research and maintain expert knowledge on marketing cloud, understand how marketing cloud products are successfully managed in other large enterprises and use that knowledge to help inform our buy, build and partner decisions
• Define the Cloud technology products strategy and roadmap
• Take charge of ensuring that clients successfully realize value through the tools and technologies we provide. Monitor and measure client satisfaction, and iterate on features and functionalities to meet evolving needs
• Contribute to refining and enhancing the product team's process for discovering, validating, designing, and developing features. Continuously seek opportunities to innovate and improve product development workflows
• Engage with stakeholders across various functional teams to drive effective and useful product deliveries. Foster a collaborative environment that encourages open communication and knowledge sharing
• Become an authoritative figure in Martech and understand the competitive landscape, evolving market needs, and their alignment with StackAdapt's mission and vision
• Address client queries related to the product portfolio and collaborate with customer-facing teams to resolve issues. Assist in the triage of bugs and regressions as they arise

Benefits

• Competitive salary + equity
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work-from-home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• Mentorship opportunities with industry leaders
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!