Senior Product Manager

Summary

Join Togetherwork as a Senior Product Manager for the Petcare vertical! You will be responsible for identifying customer problems, designing new product experiences, and bringing them to market. Key duties include collaborating with cross-functional teams to develop and launch new products, driving adoption of existing products, and utilizing key metrics to inform decisions. This role requires 3-5+ years of product management experience, preferably in SaaS, and strong collaboration skills. The ideal candidate will be data-driven, possess excellent communication skills, and have a proven track record of success. Togetherwork offers a comprehensive benefits package, including medical, dental, vision, paid time off, parental leave, and a 401k match.

Requirements

• 3-5+ years of product management experience, preferably in SaaS (enterprise or SMB)
• Passion for developing and leading exceptional product experiences
• Strong collaboration with engineering and design teams
• Curiosity for understanding and solving customer problems
• Data-driven problem-solving and decision-making skills
• Clear and concise communication across all organizational levels
• Solid understanding of product discovery, development, and software architecture
• Strong documentation skills and proficiency with tools like Jira, Confluence, and Figma
• Ability to navigate ambiguity and make informed decisions with incomplete information
• Proven track record of driving positive business outcomes

Responsibilities

• Collate feedback from customers, prospects, competitors, industry sources, cross-functional partners, and metrics to identify problems to solve for our customers
• Partner with design and engineering teams to build and deliver functionality that solve customer problems with a focus on MVP, capturing metrics and innovating forward
• Collaborate closely with teams to ensure timely delivery of planned features and address gaps as needed
• Drive adoption of existing product experiences using key metrics such as CAC, LTV, APRU, Churn rates
• Partner with sales and marketing teams to drive customer acquisition

Preferred Qualifications

• Experience in the Petcare industry and familiarity with Petcare services
• Design-thinking exposure and experience with design tools and prototyping
• Experience with customer survey, feedback and analytics tools like Google Analytics, Full Story, Pendo, or others
• Experience working with APIs for integrations
• Experience with B2B2C software models
• Experience with jobs-to-be-done framework or similar customer-centric methodologies

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave