Senior Product Manager

Summary

Join Vonage as a Senior Product Manager, Vertical Solutions, and lead the strategy and execution to position our CCaaS and UCaaS solutions within the Healthcare (Provider) vertical. This role involves defining necessary integrations, product capabilities, and certifications to compete successfully. You will drive new capabilities into our platform, immerse yourself in the healthcare market, and collaborate with solution engineers to create templates and starter packs for common use cases. You will perform market analysis, customer research, and partner with sales and marketing teams. The ideal candidate possesses extensive experience in product management within the healthcare industry and a deep understanding of CCaaS and UCaaS solutions.

Requirements

• Minimum 5+ years of experience in product management working within a Healthcare product/services company, or working within a company (preferably SaaS) that developed products and services for the Healthcare Provider market
• Other roles such as product marketing or solution engineering may be considered as well if focused on delivering solutions to the healthcare provider market
• This experience could be a mix of working within the Healthcare provider industry and supplying products and services to the industry
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field

Responsibilities

• Develop and execute on the strategy to win disproportionately in the Healthcare Provider vertical with our CCaaS, UCaaS, and AI products and solutions
• Define core use cases that are common in these verticals that can be met with Vonage’s solutions
• Scope requirements needed within our CCaaS and UCaaS platforms to support these use cases and drive prioritization and implementation into our product and engineering teams
• Understand and socialize the business challenges faced by companies in these verticals and translate that into targeted solutions for our CCaaS, UCaaS, and AI products
• Perform deep market analysis and customer research to identify pain points, trends, and opportunities in these verticals. Leverage these insights to inform product decisions and ensure alignment with market demands
• Partner with our sales and marketing teams to define and execute on a go to market strategy for launching solutions into those markets
• Identify key platform integrations needed specific to each vertical - e.g. commonly used systems that Vonage would need to integrate into in order to be successful in those markets with our CCaaS and UCaaS solutions
• Collaborate with solution engineering resources to create customized dashboards and configurations of our products to meet common use cases “out of the box”
• Work closely with our product enablement team to ensure sales and support understands the offerings and can effectively sell and support them
• Be active within industry forums (conferences, user groups, analyst events) specific to these verticals to understand market trends, emerging market needs, and to position and evangelize Vonage solutions

Preferred Qualifications

• Experience with CCaaS and/or UCaaS solutions - either supplier or customer side, with a good working knowledge of what these solutions provide
• Deep understanding of business challenges within one or both of these verticals that can be solved by CCaaS/UCaaS/AI based solutions
• Awareness and involvement in industry and analyst forums for these verticals
• Deep understanding of the software ecosystems/technology stacks within these markets, and what platform integrations would be needed
• Strong industry knowledge of relevant regulatory frameworks and compliance requirements
• Strong analytical and problem-solving skills with the ability to translate complex technical requirements into clear business solutions
• Experience working with cross-functional teams in a fast-paced, agile environment
• Excellent written and verbal communication skills; experience presenting and defending business cases with executive leaders
• An MBA or relevant advanced degree is a plus