Senior Product Manager, Audiences

Summary

Join our Audiences team as a Senior Product Manager to enable marketers to explore and derive insights from their customer data without SQL or coding knowledge.

Requirements

• Working hours that overlap with 9 AM to 11 AM Eastern Daylight Time
• 5+ years of product management experience in a software development setting
• 2+ years on the segmentation/cohorting capabilities of a marketing or product analytics product
• Business acumen - you know how to connect strategies and roadmaps to revenue and cost
• Storytelling expertise - you frame visions, strategies, and roadmaps in clear, memorable ways
• Alignment-building expertise - you listen, understand, and influence at a near-executive level
• Product-led Growth experience - you’ve used marketing automation tools before
• Data proficiency - you can source, analyze, and present quantitative and qualitative data
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
• Initiative - you take ownership of problems when next steps aren't clear

Responsibilities

• Contribute a deep knowledge of customer data segmentation and analytics, ML/AI-driven insights, cross-channel and cross-device identity resolution in a cookie-challenged ecosystem, and the related competitive landscape
• Create a forward-looking vision, strategy, and roadmap for the Audiences team in collaboration with your Design and Engineering partners
• Ground that vision, strategy, and roadmap in business impact, supported by quantitative and qualitative insights
• Build alignment around that vision, strategy, and roadmap across Engineer, Product, and Design Leadership
• Collaborate with the squad to bring that vision, strategy, and roadmap to life!

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io