Senior Product Manager, Fulfillment

Summary

Join Instacart's Fulfillment team and contribute to transforming the grocery industry. We offer flexible work arrangements, allowing you to work from home, an office, or elsewhere. We're seeking individuals for three key roles: Customer Fulfillment Experience, Enterprise Checkout, and Shopper Transactions. These roles require a Bachelor's degree in a technical field, 2+ years of product management experience, and a proven track record of successful product delivery. Competitive compensation and benefits are offered, including a base pay range varying by location, equity grants, and more. Instacart is committed to providing a supportive and flexible work environment.

Requirements

• Bachelor's Degree in a technical discipline
• 2+ years of experience in product management
• Experience with end-to-end product delivery
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product

Responsibilities

• Own the customer experience during and after the order is fulfilled
• Handle order changes (replacements, refunds), delivery, notifications/live activities, cancellations/reschedules
• Manage pickup and customer experiences on white-labeled products
• Own the vision, strategy and overall execution for our next generation in-store checkout experiences
• Create and manage a checkout platform for multiple retailers to plug into
• Build a platform and introduce a customization layer to appeal to various retailer needs
• Own the shopper experience powering in-store transactions
• Efficiently guide shoppers through checkout

Preferred Qualifications

Experience working in a fast paced startup environment

Benefits

• Highly market-competitive compensation and benefits
• Remote work
• Base pay range dependent on permanent work location
• New hire equity grant
• Annual refresh grants