Senior Product Manager, Growth & New Ventures

Summary

Join Pomelo Care as a seasoned product manager to spearhead a new, direct-to-consumer virtual care service. This is a ground-up opportunity to build a product and business within a mission-driven company. You will define the product strategy, lead user research, design the patient and provider experience, translate clinical needs into a user-friendly product, leverage AI for efficiency, define success metrics, build the product roadmap, and collaborate with a cross-functional team. You will champion this new venture internally, building alignment with leadership and cross-functional stakeholders. This role requires a strong product and design sense, deep user empathy, and a passion for creating consumer-grade experiences.

Requirements

• 4+ years of product management experience with a proven track record of taking products from 0 to 1
• Extensive experience in direct-to-consumer (D2C) product management, including user acquisition, conversion, and retention funnels
• A true first-principles thinker; you are energized by ambiguity and skilled at creating structure and clarity in a brand-new problem space
• Deep user empathy and a passion for talking to users to uncover foundational insights that shape product strategy
• You are a master of execution and know how to get things done and be scrappy. You know how to launch an MVP and iterate quickly toward a larger vision
• Highly entrepreneurial and comfortable making decisions with incomplete information. You have a strong bias for action and a knack for navigating uncertainty
• Exceptional communicator and collaborator who can inspire a team and manage stakeholders from the C-suite to the front lines of care
• You have a strong product and design sense, with a passion for creating consumer-grade experiences that people love
• You are deeply excited about tackling complex healthcare challenges and building solutions for underserved patient populations

Responsibilities

• Define and execute the product strategy for a new D2C service line, from initial concept through product-market fit and into scale
• Lead foundational user research to deeply understand the needs, pain points, and journey of a new patient population we aim to serve
• Design the entire end-to-end patient and provider experience, ensuring a seamless blend of virtual care, digital tools, and operational support, leveraging Pomelo’s existing tools where helpful
• Translate complex clinical needs and protocols into a simple, intuitive, and empowering product for our patients
• Leverage AI to make yourself and the product maximally efficient
• Define the core metrics for product success, establish our initial product analytics foundation, and drive a culture of data-informed decision-making
• Build and manage the product roadmap, making critical prioritization and tradeoff decisions to drive momentum and learning in a fast-paced environment
• Work as a core member of a small, focused team of operators, engineering, design, and clinical leads to rapidly ship, test, and iterate on the product
• Champion this new venture internally, building alignment with leadership and cross-functional stakeholders across the organization

Preferred Qualifications

• Experience with products that bridge digital experiences and human-delivered services
• Experience growth hacking 0 to 1 products
• Experience in healthcare technology, particularly in launching new clinical service lines
• Founder experience or experience as a very early employee at a startup

Benefits

• Equity
• Benefits
• Other opportunities at Pomelo Care