Senior Product Manager, In-App

Summary

Join us as a Senior Product Manager to lead our Messaging Channels team at Customer.io, empowering customers with tools for effective communication through various messaging channels.

Requirements

• Ability to work overlapping hours with GMT-8 to GMT-5 time zones
• 5+ years of product management experience, ideally with messaging channels or multi-channel communication platforms
• Strong experience in MarTech, growth marketing, or messaging automation tools (experience with Customer.io or similar platforms is a plus)
• Demonstrated success in building products from concept to delivery, starting with a compelling vision and executing in iterative steps that prioritize learning and delivering customer value
• A proactive communicator, and collaborator, who believes in “working out loud” to share work early and often
• Curiosity and a passion for emerging messaging trends and technologies like RCS, WhatsApp, and in-product inboxes
• An infectious energy when sharing customer stories, used to align the team around the customer’s experience
• Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear
• An excellent writer who values clarity and brevity while avoiding jargon

Responsibilities

• Lead the Messaging Channels team in achieving strategic outcomes by developing solutions that are: Valuable : Used and loved by our customers
• Develop a deep understanding of multi-channel messaging, including push notifications, SMS, in-app messaging, email, and upcoming channels like WhatsApp, RCS, and more
• Collaborate with cross-functional teams to build innovative tools that enable our customers to orchestrate messages across channels
• Stay on top of industry trends and guide the strategic direction of our messaging channels, focusing on growth opportunities
• Advocate for user privacy and preferences, ensuring we respect how, when, and where end-users want to engage
• Work with leadership to align on product vision, roadmaps, and long-term strategy, driving impact across teams and projects

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io