Senior Product Manager, Member Experience

Summary

Join 9amHealth, a company redefining cardiometabolic care, as a Senior Product Manager to own and elevate our Member Experience based in Vienna, Austria. Partner with our Head of Design, AI engineers, and cross-functional stakeholders. Drive efficiency and clinical outcomes by delivering a smooth, intelligent, AI-driven member journey. Translate strategic goals into an outcome-focused roadmap, prioritizing AI and non-AI initiatives. Lead our distributed scrum team end-to-end, ensuring alignment with member needs and technical feasibility. Define and track success metrics, using analytics to run A/B tests and refine AI models and UX flows. Serve as the primary product liaison, presenting vision, roadmap, and results to the executive team. Embed an experimental mindset, piloting new automation concepts and scaling successful approaches.

Requirements

• 5+ years of product management experience, ideally in consumer-facing or B2B SaaS environments
• Proven success leading end-to-end discovery, design, and delivery of digital experiences
• Deep proficiency with Agile/Scrum methodologies and tools (Jira, Asana, etc.) and hands-on sprint leadership
• Excellent qualitative research skills: journey mapping, user interviews, usability testing
• Comfort with data analytics (SQL, Mixpanel, Amplitude) to inform decisions
• Entrepreneurial, bias-for-action mindset: thrive in ambiguity, prototype rapidly, learn continuously
• Strong communication skills and ability to manage diverse stakeholder groups

Responsibilities

• Develop a deep understanding of our members’ journey—identify drop-off points, pain areas, and moments to influence behavior
• Design and deliver AI-enabled solutions (personalized nudges, smart triage flows, proactive insights) that both streamline processes and drive better clinical outcomes
• Translate strategic goals (improved outcomes + operational efficiency) into an outcome-focused roadmap
• Prioritize AI and non-AI initiatives alike based on their projected impact to member engagement, retention, and key clinical metrics
• Lead our distributed scrum team end-to-end—sprint planning, backlog grooming, daily stand-ups, demos, retros
• Ensure every feature, from simple UI tweaks to advanced automation, aligns with member needs and technical feasibility
• Define and track success metrics (activation, engagement, NPS, retention, clinical adherence)
• Use analytics tools and direct member feedback to run A/B tests, validate hypotheses, and continuously refine AI models and UX flows
• Serve as the primary product liaison: present vision, roadmap, and results—including AI pilots and performance—to the Co-CEO and executive team
• Keep cross-functional partners aligned on trade-offs, timelines, and the interplay between Member and Clinical products
• Embed an experimental mindset across all initiatives: pilot new automation concepts, learn rapidly from outcomes, and scale successful approaches into our core Member Experience

Preferred Qualifications

• Experience in healthcare, telehealth, or behavior-change products
• Familiarity with AI/ML concepts and practical integration patterns
• Background working with distributed or remote teams across time zones
• Prior startup or fast-paced environment experience

Benefits

• A highly collaborative, mission-driven culture where your ideas have direct impact
• Close mentorship from founders and senior leaders who have built and scaled digital health products
• A hybrid work model with a minimum of 2 days per week in our Vienna office and flexibility to work remotely the rest of the time
• Competitive compensation, equity, and benefits tailored to support your health and wellbeing