Senior Product Operations Manager

Summary

Join Binance's Central Product Team and contribute to shaping the core platforms and services of the world's largest cryptocurrency exchange. You will manage a portfolio of KYC and KYB vendors, optimizing performance and implementing strategies for a best-in-class solution. Responsibilities include vendor onboarding, performance evaluation, risk mitigation, and market analysis. This role requires 5+ years of KYC or vendor management experience in finance or technology, strong analytical and communication skills, and fluency in English and Mandarin. Binance offers a competitive salary, benefits, and a work-from-home arrangement.

Requirements

• 5+ years of KYC or vendor management experience from Finance or Technology industry; Crypto experience preferred
• Familiarity with contract management and vendor evaluation process, understanding of vendor relationship dynamics and negotiation principles
• Result-driven with a strong ability in analyzing data to derive insights and make decisions
• Excellent communication, analytical, logical thinking, problem-solving, and writing skills
• Good time management and coordination skills to manage multiple projects and keep them on schedule
• Adaptable, open-minded, and comfortable to work in a fast-paced remote working environment
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders

Responsibilities

• Manage the existing portfolio of KYC and KYB vendors, evaluating performance and identifying opportunities for improvement or expansion
• Develop and coordinate with internal stakeholders and vendors to implement strategies in order to build the best in-class KYC/KYB solution
• Drive contract extension/new vendor on-boarding
• Evaluate vendor performance data by tracking key metrics and service level agreements (SLAs)
• Collaborate with internal stakeholders to address any performance gaps and drive continuous improvement
• Contribute to identifying and mitigating risks associated with vendor relationships
• Assist in conducting due diligence and risk assessments to ensure vendor compliance with security, privacy, and regulatory standards
• Handles monthly billing, forecasting and usage tracking while ensuring cost effectiveness of all vendors
• Conduct market analysis to identify and select new vendors, deploy segment knowledge and insights to create strategy for business growth

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)