Senior Product Operations Manager

Summary

Join Deel as a Senior Product Operations Manager and play a crucial role in connecting product and user-facing teams. Lead the development of new features, improve existing ones, and shape product processes. Collaborate with support, sales, and success teams to ensure a seamless feedback loop for continuous product improvements. Engage directly with users to gain insights into their use cases and challenges. This cross-functional role is pivotal in Deel's scaling efforts. You will lead large-scale projects focused on product improvement, innovation, and enhancing user experience. You will also collect, quantify, and prioritize product-related challenges for consideration by product and engineering teams.

Requirements

• Minimum of 5 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams
• Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases
• Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements
• Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions
• Strong multitasking skills with the ability to manage multiple priorities simultaneously
• Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done
• General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage)
• Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills
• Prior experience in a fast-paced, product-driven tech company

Responsibilities

• Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience
• Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development
• Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way
• Drive major company launches and global rollouts, ensuring successful product deployments
• Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements
• Identify root causes of issues and develop effective solutions to address them
• Design and implement complex operational systems and processes to optimize product operations

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access