Senior Product Operations Manager

Summary

Join SmartRecruiters as a Senior Product Operations Manager and play a critical role in optimizing product operations. Collaborate with Product leadership and the R&D team to drive improvements, manage customer feedback, oversee the product tech stack, and support the release process. Work closely with Product Marketing and Go To Market teams for business alignment. This role involves improving ways of working, establishing customer feedback loops, supporting the release process, collaborating cross-functionally, optimizing communication, managing projects, overseeing the product tech stack, and creating documentation and reports. The ideal candidate will have extensive experience in product and project management within a B2B SaaS environment.

Requirements

• 5+ years of direct experience in both product and project management within a B2B SasS environment
• Strong understanding of product development processes and methodologies along with direct experience in project and product-related tooling - e.g. Productboard, Jira, UserVoice
• Strong analytical skills with the ability to use data to inspire and successfully drive change
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and people at all levels - from individual contributors to senior leadership
• Outcome-driven mindset with strong problem-solving skills and attention to detail
• Exceptional organizational and multitasking abilities
• Ability to navigate working with complex systems and challenges (small and large)
• A passion for staying up-to-date with industry trends and emerging technologies

Responsibilities

• Iterate with teams to continually improve ways of working e.g. to improve our overall Beta process or to optimise how we do Product Discovery
• Establish and maintain efficient feedback loops with customers - enabling PMs and Designers to gather, analyze, and prioritize customer feedback efficiently to inform product development decisions and improvements
• Work closely with the Product Management and broader R&D team to support the release process. Ensure that release schedules are understood and that customers receive clear and accurate messaging about product updates and changes
• Collaborate with cross-functional teams, including Product Managers, Engineering, Marketing, and Customer Success/Support, to align product operations and improve overall product performance
• Optimise communication by ensuring that the Product Team has the tools to communicate clearly, efficiently, and regularly with internal stakeholders with information and updates that have value and they can easily consume and reuse in their own roles
• Lead a variety of cross-functional projects e.g. central projects aimed at optimizing product operations and enhancing customer experiences as well as managing a small number of key product launches within your domain
• Oversee the product tech stack, ensuring that it is up-to-date, efficient, and aligned with the company's technology strategy. Collaborate with the Product and Engineering teams on optimization opportunities
• Maintain detailed records of project activities, feedback, and improvements. Create regular reports to communicate progress and results to stakeholders