Senior Product Operations Manager

Summary

Join HackerOne as a Senior Product Operations Manager and contribute to a more secure internet. This role requires collaboration across diverse teams to improve processes, manage operational efforts, and ensure effective communication. You will own critical company-wide initiatives, working closely with executive leadership and cross-functional partners. The position offers a flexible work approach, primarily remote with occasional in-person requirements. Based in Seattle, WA, San Francisco Bay Area, Austin, TX, or Washington DC, this role demands strong communication, leadership, and experience in product operations or program management. You will drive product improvements, ensuring successful launches and adoption.

Requirements

• 8+ years experience in Product Operations or Program Management at a fast-growing software company
• Track record of success delivering processes and frameworks that drive business results
• Possesses excellent oral and written communication skills, including comfort with communication with senior executives
• Operates with a high degree of influence, accountability, and autonomy
• Experience working with Agile Software methodology
• Able to support teams in both North American and European time zones
• Prior experience and success leading cross-functional teams remotely, occasional travel required

Responsibilities

• Identifies, proposes, and partners on strategic Product programs; works across the company to drive adoption and orchestration of various work streams
• Ensure cross-company communication and alignment within the team and across all departments
• Orchestrate design processes to help create product experiences that users love
• Designs structure for department or company-wide presentations and take lead on agenda and cadence for any content prep meetings
• Monitor & analyze trends to provide the key insights that drive the performance of the team
• Partner with EPD & Data Science teams to develop a feature tracking process that scales with product development
• Actively engage with Marketing, Customer, and Hacker Success teams to ensure successful product launches and adoption
• Closely align with Engineering and Marketing leadership on Product wide initiatives
• Executes on the culture of a data driven organization, embrace the mindset of product iteration through analytical experiments and calculated risks
• Embraces diversity of team and ideas and is an active driver of positive culture

Preferred Qualifications

Experience and interest in security companies and technical or engineering organizations is a plus

Benefits

• Health (medical, vision, dental), life, and disability insurance
• Equity stock options
• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
• Employee Assistance Program
• Flexible Work Stipend