Cresta is hiring a
Senior IT Support Specialist

Summary

The job is for an IT Support role at Cresta, a Silicon Valley company spun out of the Stanford AI lab, with a mission to make knowledge workers more effective. The IT Support will be responsible for providing front line desktop support and administration for the firm and its software, focusing on MacOS, Windows, Okta, o365, slack, etc. The role is based in Toronto, Canada.

Requirements

• 3-5 years min. of experience in user support, especially support of Mac OS in an enterprise environment
• 3-5 years min. of experience in user support, especially support of Windows in an enterprise environment
• Technical knowledge of Mac OS software and hardware
• Jamf Cloud administration concentrating on support and device policies including Okta, Intune, Active Directory
• Strong experience with cloud solutions including Okta, Google Workspaces, o365, Salesforce (cloud first thinking)
• Basic scripting skills in automation and scalability to deliver efficient and secure results
• Understanding of DEP, volume purchasing programs, Apple Business Manager, and integration with Jamf/JamfConnect/Jamf Protect
• Hands-on experience with installing, configuring, and troubleshooting hardware and office infrastructure including network equipment
• Ability to work individually and in a team-oriented, collaborative environment

Responsibilities

• Front line support of company owned Mac OS and Windows devices and SaaS applications
• Work with Mac OS and Windows OS as well as Jamf and Okta products
• Provide technical support across the company, in person, online and/or over the phone
• Zoom Room and office hardware administration/maintenance in Berlin office
• Enterprise applications administration and monitoring
• Responsible for hardware, printers and related equipment both at the user and office level
• Manages asset tracking for offices
• Provides desktop support for hardware and software setups, and quality assurance for new users

Benefits

Compensation for this position includes a base salary, equity, and a variety of benefits