SingleStore is hiring a
Senior Professional Services Architect

Summary

The job is for a Professional Services Architect at SingleStore. The role involves overseeing hands-on product implementations, ensuring a world-class customer experience, and working closely with customers to understand their business goals, technical requirements, and challenges. The candidate should have 10+ years of experience in a post-sales technical role, deep understanding of complex applications, distributed systems, and custom technology deployments, and expertise in SQL, Linux OS, and cloud storage.

Requirements

• 10+ years of experience working with customers in a post-sales technical role
• Deep experience and understanding of complex applications, distributed systems, and custom technology deployments in various customer environments
• Hands-on experience with several of the following technologies: SingleStore, MySQL, MS SQL, Oracle SQL, NoSQL, Key-Value Stores, Hadoop, Python, PHP, Middleware, Analytics, Data Warehouse, Business Intelligence, and/or ‘Big Data’ technology
• Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, Monitoring/Observability (DataDog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/hybrid cloud, DR, HA, CDC, Replication, Backup/Restore
• Expertise in SQL, Linux OS, and cloud storage
• Exceptional written and oral communication skills
• Strong customer-focus mindset with a passion for delivering customer satisfaction
• Bachelor’s Degree in Computer Science or a related technical field
• Ability to travel within the region (~25%) if required by the customer

Responsibilities

• Collaborate closely with customers to understand their business goals, technical requirements, and challenges
• Comprehend database architecture and various integration points with application development frameworks and analytical tools
• Design and implement end-to-end solutions that align with customer needs and SingleStore product offerings
• Ensure the quality and reliability of delivered solutions by conducting timely reviews and validations
• Deliver customer projects on time and within scope by proactively addressing challenges
• Coordinate with internal teams to ensure successful project execution and a consistent, positive customer experience
• Educate customers on best practices and become their trusted advisor, providing comprehensive business solutions

Benefits

• Stock options
• Flexible paid time off
• Monthly three-day weekends
• 14 weeks of fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• Mental health counseling
• 401(k) retirement plan
• Rich health insurance offerings—including medical, dental, vision and life and disability insurance