Senior Program and Client Strategy Manager

Summary

Join UZURV, a Richmond-based technology company, as a Senior Program and Client Strategy Manager. You will be the primary relationship manager for key clients, developing and executing tailored strategies to drive client success. This role requires strong leadership, strategic thinking, and cross-functional collaboration to translate objectives into actionable projects. You will oversee program planning, timelines, and KPIs, ensuring seamless communication and performance reporting. The ideal candidate possesses 3+ years of experience in client success or account management, strong interpersonal skills, and the ability to translate business objectives into actionable plans. UZURV offers a collaborative work environment, competitive benefits, and the opportunity to make a positive impact on people's lives.

Requirements

• Have 3+ years of experience in a client success, customer experience, or account management role, with a proven ability to align stakeholders cross-departmentally, including engineering, product, marketing, finance, and operations teams
• Have strong interpersonal skills and are comfortable engaging with executives, partners, and customers, with the ability to lead without direct authority and foster collaboration
• Be a natural at translating business objectives into actionable plans, proactively identifying risks, and implementing solutions while driving measurable impact
• Be a communication guru and excel at presenting data-driven insights to executives and stakeholders to help guide decision making
• Be able to navigate change and ambiguity, shifting priorities and maintaining focus under pressure while continuously driving improvements
• Be metrics-minded
• Be agile and able to multitask
• Be collaborative and have a results-focused, collaborative and inclusive mindset
• Be mission-driven

Responsibilities

• Partner with clients to understand goals, challenges, and align strategies with UZURV’s capabilities
• Develop and execute tailored strategies that drive client success and optimize outcomes
• Build and maintain strong, long-term relationships as a trusted advisor and strategic partner
• Collaborate with internal teams to ensure seamless execution of client programs
• Oversee project planning, timelines, and KPIs to align with client and organizational goals
• Serve as a strategic liaison, ensuring clear communication between clients and internal teams
• Provide regular reports and dashboards on project progress, key insights, and performance metrics
• Identify and mitigate risks while ensuring program milestones and quality expectations are met
• Analyze data to identify trends and opportunities for improvement, driving client and business growth
• Implement best practices and client feedback to enhance engagement and program effectiveness
• Work cross-functionally to ensure continuous alignment with client needs and operational priorities
• Lead discussions on lessons learned, sharing insights to foster ongoing innovation and improvement
• Develop structured plans to track and manage initiatives
• Ensure seamless, transparent communication across teams and clients
• Track program success with data-driven insights, dashboards, and executive reports
• Identify potential roadblocks and implement mitigation strategies
• Standardize best practices to ensure compliance and efficiency

Benefits

• A collaborative, family-first work environment
• 401K matching
• Healthcare benefits
• Generous PTO and paid holidays
• Flexible work options (hybrid or remote with up to 30% travel)