Senior Program Associate

Summary

Join ZERO TO THREE's HealthySteps team as a key member of the Operations team, ensuring the accuracy and accessibility of vital resources, publications, and data systems. You will coordinate quality assurance, manage resources, and support strategic planning and continuous improvement. This role requires strong organizational skills, attention to detail, and excellent communication to collaborate effectively across teams. The ideal candidate possesses a proven track record in quality assurance, thrives in a fast-paced environment, and is passionate about ensuring quality in processes and data. You will report to the Program Operations Manager and contribute to a positive team culture. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelor’s degree and minimum 3 years related experience in quality assurance within systems and processes for a major program, with increasing levels of responsibility over time
• Exceptional organizational skills, keen attention to accuracy and detail, and ability to manage multiple priorities/responsibilities effectively against timelines
• Skilled in data reporting, manipulation, and analysis
• Highly attuned interpersonal skills, including ability to facilitate collaboration and communicate effectively across workstyles
• Positive team player attitude and customer service orientation
• Strong work ethic, high level of energy, and desire to work in a fast-paced environment
• Experience working collaboratively across sub-teams
• Excellent writing and verbal communication skills
• Experience with Salesforce, preferably able to generate reports within the software
• Proficiency in using Microsoft Office suite, including Word, Excel, PowerPoint, Outlook, and Teams; ability to learn new tools and software as required to fulfill the position’s duties
• Bachelor’s degree, with potential to substitute additional professional experience

Responsibilities

• Support and contribute to systems to keep SharePoint site and resource databases organized and current
• Contribute to, and where appropriate lead, refinements and development of internal resource management processes and SOPs
• Collaborate with the Communications Team and, when applicable, National Office Subject Matter Experts to implement and project manage regular QA processes and updates for the HealthySteps library of external and internal resources (e.g., reports, guides, handouts, web content, marketing assets and collateral)
• Keep core systems and processes led by Operations team current and updated (e.g., staff onboarding protocol)
• Support Product Manager and Program Operations Manager with development of standards, processes and timelines for data audits and routine inspections
• Ensure network data and permissions align with established standards and processes
• Monitor and inspect key processes, including those related to site onboarding, for identification and resolution
• Document and report on quality assurance efforts, and maintain documentation for continuous quality improvement and to optimize efficiency
• In collaboration with Product Manager, provide individual and small group support to other National Office staff to increase adherence to standards, processes, and timelines
• Contribute to a positive HealthySteps culture that is grounded in ZERO TO THREE’s core values, including through optional service on relevant committees where desired and/or selected
• Contribute to HealthySteps goals by supporting specific additional projects of interest, that are aligned with expertise and experience, as capacity allows and as confirmed by the Program Operations Manager
• Performs other duties as assigned to ensure the efficient and effective functioning of the department -or- project

Preferred Qualifications

Relevant training and/or certifications in Quality Assurance

Benefits

• Medical
• Dental
• Vision
• HRA
• Retirement contributions
• Generous leave benefits