Senior Program Manager

Summary

Join Airbnb's AirCover team as a Program Manager and take primary responsibility for managing the Travel Insurance program. You will develop and track project plans for multiple critical initiatives, manage ongoing projects across their lifecycle, and reengineer existing processes. This role requires 8+ years of experience in program management, ideally with online insurance, and demonstrated success in managing large, cross-functional projects. The position is US-remote eligible with occasional office work, and offers a competitive salary, bonus, equity, benefits, and employee travel credits. The ideal candidate will possess strong communication, problem-solving, and collaboration skills, thriving in a fast-paced environment. Airbnb is committed to diversity and inclusion.

Requirements

• 8+ years of experience
• Demonstrated experience of independently managing and delivering large, cross functional projects
• Familiarity with project management tools (e.g. Asana, AirTable)
• Ability to proactively develop relationships with a wide range of internal and external partners
• Create and deliver a narrative; comfortable with speaking to executives (VP level)
• Comfort with standing up and leading meeting series with cross functional partners to track and complete work
• Familiarity with Google Suite
• Attentive to detail and obsessed with sharing new ways to optimize the work our team does
• Active listener who considers all viewpoints prior to deciding on a course of action
• Able to identify the root cause of a problem, determine business priority, and form a group to resolve the issue
• Strong desire to operate in a fast-paced, sometimes ambiguous environment
• Decisive when the situation calls for it and willing to escalate for a trade off discussion rather than letting issues stew for a long period of time

Responsibilities

• Take primary responsibility for program management of our Travel Insurance offer
• Develop project / program plans and readiness trackers for multiple business critical initiatives
• Simultaneously managing multiple ongoing projects and tracking their execution progress throughout all phases of their lifecycle
• Reengineer existing project management processes where necessary to meet AirCover’s future needs
• Other items as required

Preferred Qualifications

• Experience with paid insurance offers offered online
• PMP certification or similar

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits