Senior Program Manager

Summary

Join Pleo as a Senior IT Manager and lead our team of Business Systems Analysts. You will play a crucial role in ensuring our business applications and website effectively support commercial teams and drive business growth. Lead the analysis, design, implementation, and optimization of solutions across various SaaS platforms. Foster a collaborative and continuously improving team environment. Contribute to the IT Commercial strategy, aligning team activities with business objectives. Manage projects, vendors, and optimize processes. Excellent communication and leadership skills are essential.

Requirements

• 5+ years of experience in IT management, with a focus on business systems analysis or a related field
• Proven experience leading and mentoring a team of technical professionals
• Strong understanding of business processes and requirements gathering techniques
• Experience with SaaS platforms like HubSpot, Clay, Segment or other commercial tools
• Familiarity with system integration methodologies and best practices
• Excellent communication, interpersonal, and leadership skills
• Strong analytical and problem-solving abilities
• Ability to work effectively in a fast-paced and dynamic environment

Responsibilities

• Lead, mentor, and develop a team of Business Systems Analysts, fostering a high-performing and collaborative environment
• Contribute to the IT Commercial strategy, aligning your team's activities with overall business objectives
• Oversee the process of gathering and analyzing business requirements from stakeholders across commercial teams
• Guide the design and implementation of technical solutions that meet business needs, ensuring scalability, reliability, and efficiency
• Manage the delivery of projects related to business applications, ensuring on-time and within budget execution
• Collaborate with vendors to address technical issues, negotiate contracts, and stay informed about product updates and new features
• Identify opportunities to improve business processes through technology and automation
• Facilitate effective communication between technical and non-technical stakeholders, ensuring alignment and transparency
• Set clear goals and expectations for your team, providing regular feedback and performance reviews

Preferred Qualifications

• Experience in the technology industry, preferably with a focus on commercial operations
• Knowledge of ITIL, Agile, or similar methodologies
• Relevant certifications in project management or business analysis

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €55 per month (INR equivalent) towards your lunch
• Hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme