Senior Program Manager, DEI

Summary

Join Twilio's Diversity, Equity, and Inclusion (DEI) team as a Senior DEI Program Manager. This role requires leading the planning, implementation, and evaluation of DEI initiatives to foster an inclusive environment. You will collaborate with cross-functional teams, senior leadership, and external partners. The ideal candidate possesses extensive program management experience, deep DEI knowledge, and a proven track record in driving organizational change. Responsibilities include program management, stakeholder engagement, training and education, and data analysis and reporting. This remote position requires a minimum of 6 years of experience in DEI or related fields.

Requirements

• Minimum of 6 years of experience in DEI, program management, or related roles
• Strong project management skills, with the ability to prioritize, plan, and execute multiple initiatives simultaneously
• Deep knowledge and expertise in DEI principles, best practices, and legal requirements
• Proven track record in leading and managing complex DEI programs and initiatives
• Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting
• Demonstrated leadership skills, with the ability to drive change and build consensus across diverse teams
• Experience working independently and as part of a team. Will take the initiative to drive projects forward even under ambiguous circumstances

Responsibilities

• Lead the planning, implementation, and management of DEI programs and initiatives across Twilio
• Establish project plans, timelines, and budgets, ensuring successful delivery of program objectives
• Coordinate and collaborate with cross-functional teams and stakeholders to ensure end to end alignment and engagement
• Engage with senior leadership, XFN partners, and employee resource groups to foster buy-in, support, and commitment to DEI initiatives
• Act as a trusted advisor and subject matter expert, providing guidance and recommendations on DEI-related matters to stakeholders at all levels
• Build strong relationships with external partners, community organizations, and industry leaders to enhance the organization's DEI efforts
• Develop and deliver DEI training programs and educational initiatives to increase awareness, knowledge, and skills related to diversity and inclusion
• Collaborate with internal stakeholders to incorporate DEI principles into talent development and leadership programs
• Collect and analyze DEI data, including diversity metrics, employee feedback, and program evaluation results
• Prepare regular reports and presentations on DEI progress, trends, and outcomes for senior leadership and board-level stakeholders
• Use data insights to drive data-driven decision-making and identify areas for improvement and innovation

Preferred Qualifications

• Bachelor's degree in a relevant field, Advanced degree preferred
• Familiarity with large scale global solutions
• Collaborative mindset, with experience working effectively in a matrixed organization
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Excellent written and verbal communication skills

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan