Senior Program Manager, Payments

Summary

Join Airbnb's Payments team as a Senior Program Manager and lead large-scale programs driving strategic goals. You will work cross-functionally to improve productivity and efficiency, overseeing a portfolio of critical initiatives and communicating project status to stakeholders. Responsibilities include defining, tracking, and executing against strategic OKRs and KPIs, managing project teams, and collaborating with cross-functional teams. The role requires extensive project/program management experience, strong communication skills, and proficiency in project management tools. This US-remote eligible position offers a competitive salary, bonus, equity, benefits, and Employee Travel Credits.

Requirements

• 10 years of project/program management experience, with emphasis on program management best practices and methods. Preferably in a high-growth high-volume service operations environment or management consulting background
• Strong critical thinking & communication skills
• Ability to drive alignment and clarity in unclear environments and drive outcomes by creating accountability
• Experience formulating digestible content from varying sources and delivering to senior leaders
• Ability to collaborate with cross functional stakeholders to align and address dependencies, issues, and risks that impact the program(s)
• Deep knowledge and experience using collaborative project management tools and processes (e.g. JIRA, Asana, AirTable Smartsheets, Google docs, scrum, agile)
• Excellent communication and interpersonal skills

Responsibilities

• Work regularly with Payments leadership to define, launch, and execute various strategic and operational initiatives - introducing programs that have impactful and measurable outcomes
• Oversee a portfolio of critical initiatives where you will define, track, and execute against Payments strategic OKRs and KPIs
• Enable communication of project status and deliverables to key stakeholders
• Assess and anticipate risks associated with projects, change management, and ensure creative and effective mitigations are available
• Support the Payments Business Ops team to define, launch, and execute various strategic and operational projects
• Accountable for planning and execution of global strategic priorities across all departments within the Payments organization
• Ability effectively manage project teams teams, potential direct reports, while balancing individual tasks and responsibilities and leadership-level stakeholder communications
• Partner with Payments Product and relevant teams to develop the overall project plan; coordinating an agreement on scope, tracking success criteria, key achievements, and timelines
• Work with cross-functional teams to ensure successful delivery of the project with clear communication, efficient resource usage, and deep focus on overall project execution
• Effectively manage change by influencing and communicating with key stakeholders
• Prepare presentations and clearly communicate project deliverables to extended leadership within Payments and external stakeholders
• Collect operational requirements and work with stakeholders to assess and prioritize according to operational benefit
• In collaboration with the Payments and cross functional teams, communicate opportunities and advocate for product improvements and/or tools required to support project outcome and a flawless payments experience
• Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification
• Proactive about reaching out to stakeholders, managing timelines and deliverables

Preferred Qualifications

• BS/BA degree in business or technical field or equivalent job experience
• Payments industry expertise or similar background
• Deep understanding of product development lifecycle
• Former Consulting or Business Operations experience
• Passion to work on unstructured business problems to help drive & influence change

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits