Senior Project Manager, Customer Implementation

Summary

Join our growing team as a Senior Project Manager in Implementation and shape the project management practices from scratch across the customer onboarding journey. You'll oversee software implementation projects, lead large-scale projects, and ensure efficient resource use.

Responsibilities

• Help architect end-to-end project management in customer onboarding – create and establish project management protocols and best practices from scratch, ensuring a scalable approach as the company grows
• Oversee all aspects of software implementation projects, from initiation through deployment, and ensure they are completed on time; over time, this will include future goals of being within scope and budget
• Coordinate with government customers to gather business requirements, define project scope, and set clear and achievable project objectives
• Develop comprehensive project plans involving all relevant stakeholders and ensuring technical feasibility and identify & monitor KPIs to track performance of projects
• Develop and provide executive-level presentations to include status updates, decision briefs, and planning recommendations
• Monitor and report on project progress regularly, addressing potential issues or risks, and suggesting mitigation strategies when necessary
• Foster positive relationships with government customers and stakeholders, ensuring open communication and setting expectations properly
• Ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A’s software
• Coordinate training for clients and their staff to ensure effective use of our technology
• Continually evaluate projects to ensure they are meeting company standards and preparing detailed progress reports for the management team
• Continuously aware of the delivery work in which BS&A is engaged, and able to collaborate with different functions within Customer Operations and with Account Executives to drive go-lives without delays and slippage