Senior Project Manager

Summary

Join Docplanner as a Senior Project Manager to oversee and manage projects aimed at improving patient support and satisfaction. This role involves bringing new ideas and solutions, utilizing SQL and project management tools, developing policies and content, leveraging automation and machine learning, managing user feedback loop, collaborating with internal teams, ensuring operational excellence, and planning and executing projects.

Requirements

• Proven experience in project management or a related role, preferably in tech companies
• Strong analytical skills with SQL knowledge
• Proficiency in project management tools (e.g., JIRA, Trello)
• Knowledge of programming logic and ability to perform basic coding tasks
• Understanding of AI basics and experience with automation and machine learning
• Excellent communication, negotiation, and interpersonal skills
• Experience with user feedback analysis and continuous improvement methodologies
• Being flexible
• Problem solving skills
• Fluency in English is mandatory; Spanish is a plus

Responsibilities

• Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget
• Utilize SQL and project management tools to analyze data, create reports, and provide actionable insights for continuous improvement
• Develop and implement policies, guidelines, and content that enhance the customer experience and reflect user feedback
• Bring new ideas and solutions to the table, addressing challenges proactively and strategically
• Leverage automation and machine learning technologies to streamline processes and improve efficiency
• Propose user feedback loop to ensure customer needs and expectations are met
• Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives
• Oversee daily operations to ensure efficiency, compliance, and alignment with company policies and procedures
• Develop comprehensive project plans specifying goals, timelines, resources, and budget requirements

Benefits

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings
• Share options plan after 6 months of working with us
• True flexibility and work-life balance. - Remote first in one of our legal entities or hybrid work model in one of our office locations
• Flexible working hours
• Paid time off according to your location of work
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate)
• Health insurance according to your location of work
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling