Senior Qualitative Project Manager

Summary

Join All Global, an M3 company, as a Senior Qualitative Project Manager and serve as a communication and relationship liaison between All Global, clients, and project teams. Manage all aspects of international market research projects, ensuring client satisfaction and meeting financial goals. This role requires experience in international market research and complex project management, with a strong focus on healthcare and fieldwork. You will oversee project lifecycles, coordinate meetings, manage fieldwork, and ensure timely and high-quality client updates. The position also involves mentoring junior staff, managing vendor relationships, and collaborating with sales and client service teams to improve performance. This is an excellent opportunity for a solution-oriented individual to contribute to a growing company in the healthcare market research industry.

Requirements

• Bachelor's Degree or equivalent professional experience
• A minimum of 2-3 years of experience in market research project management, with a strong preference for healthcare industry expertise
• A minimum of two years qualitative research experience, with a good understanding of traditional data collection technique
• Client management / project management experience, displaying a solutions driven approach
• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail
• Able to work well & meet deadlines and under pressure
• Have exceptional written and verbal communication skills
• Have strong Microsoft Office skills including Excel, Outlook, and Word
• Have well-developed analytical and problem-solving skills
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time

Responsibilities

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning
• Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met
• Project launch execution and analysis, with detailed feedback to clients with a solution approach
• Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
• Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in timely manner
• Provide to client the agreed deliverables within expected timelines and quality
• Meet billing deadlines and goals, ensuring high adherence to internal processes
• Timely & effective communication with clients, ensuring they are kept fully informed on the progress of their projects
• Comply with All Global operating procedures, and ensure all practices and systems follow the ISO Accreditation and All Global policies
• Responsible for guiding and mentoring junior staff
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance in a timely manner, on market research studies
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Benefits

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day