AllTrails is hiring a
Senior Qualitative Researcher

Summary

Join us at AllTrails as a Senior Qualitative Researcher to help understand current and future users and identify opportunities to improve the user experience. As a passionate researcher, you will be responsible for identifying and prioritizing research questions, designing and executing research, and communicating results and recommendations in compelling ways.

Requirements

• 5+ years of experience working in applied product research
• Strong understanding of the strengths and shortcomings of research methods, including when and how to apply them during the product development process
• Proficiency in a range of qualitative methods (e.g. usability testing, 1:1 interviews, diary studies, focus groups, contextual inquiry) and experience with basic quantitative methods (e.g. customer surveys)
• Ability to independently scope a research plan, manage timelines, and lead stakeholders through the research process
• Clear and concise communication of research findings and recommendations
• Demonstrated understanding of how research connects to business goals
• Ability to manage multiple projects at the same time without sacrificing quality or efficiency
• Desire to work in a fast-paced startup environment

Responsibilities

• Identifying and prioritizing research questions to drive business progress
• Designing and executing research to inform the organization about user needs, in service of creating useful and delightful products and effective marketing
• Working as a strategic partner with peers across Product and Design to help inform long-term strategy and short-term tactics for our products
• Independently managing research plans, timelines, and stakeholders through ambiguous and fast-changing environments
• Communicating results and recommendations in compelling ways

Preferred Qualifications

• Experience conducting in-person usability studies in a real-world context
• Experience with research operations, including recruiting participants independently
• Ability to design low-fidelity or scrappy methods to answer questions quickly
• Experience mentoring others in the basics of research, including more junior researchers and non-researchers (ex. designers, product managers)
• Experience developing systems for recurring reports (e.g. dashboards, quarterly updates, etc)

Benefits

• A competitive and equitable compensation plan
• Physical & mental well-being including health, dental and vision benefits
• Trail Days: First Friday of each month to hit the trails!
• Unlimited PTO
• Flexible parental leave
• Annual continuing education stipend
• Discounts on subscriptions and merchandise for you and your friends & family