Senior Release Manager

Summary

Join Datacom as a Senior Change and Release Manager and be responsible for releasing application software into user acceptance and production environments. Guide successful adoption of organizational strategic priorities through the delivery of people-focused change management. Lead change activities at all levels to support readiness for change and embed new ways of working. Work with stakeholders to understand change needs and propose solutions, enforcing in-house change control standards. Proactively manage transformation and digital adoption for medium to large-sized programs. Stay current with change management developments and bring thought leadership to the role. Develop and implement change strategies and plans for strategic projects.

Requirements

• Demonstrated experience in change related people projects, change management principles, methodologies, and tools
• Proven understanding of how people go through a change and the change process
• Exceptional stakeholder engagement skills and outstanding written, verbal and presentation communication skills
• Experience supporting senior executives and taking staff on the change journey
• Proven ability to manage competing priorities and operate in ambiguous and often rapidly changing environments
• Ability to influence others and move toward a common goal
• Problem solving and root cause identification skills
• Acute business acumen and understanding of organisational issues and challenges
• Ability to escalate with a solution focus
• Ability to assist in the development of change plans, communication plans, and training plans to support change
• Strong written and communication skills to support change plans
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers, and the company
• Ability to work in large, collaborative teams to achieve organisational goals, and passionate about building an innovative culture
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties
• Proven analytical and problem-solving skills
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Strong consultative and planning skills
• Ability to escalate with a solution focus

Responsibilities

• Work with stakeholders and customers to understand change needs and propose solutions
• Enforcing and policing in-house change control standards and procedures
• Proactively manage transformation, change and digital adoption for transformation programmes of all medium to larger sizes
• Stay up to date with the latest developments in change management, bringing thought leadership to the senior role
• Develop and implement change strategies and plans for strategic projects
• Conduct change impact analysis and identify readiness, resistance, risks, and key stakeholders
• Hands on end-to-end management of all change and communications activities including identifying and responding to any issues or risks that may impact the change
• Partner with wider Datacom teams to ensure change is fully integrated in engagements
• Engage with and support teams to achieve successful adoption of change initiatives
• Support in the preparation for and delivery of information sessions, presentations and other project change and communication activities
• Design and delivery of training programs where required
• Support and contribute to the continuous evolution of Datacom’s change approaches Raising necessary tasks in internal change control system
• Providing guidance and directions to application developers with regards to the change control procedures
• Ensuring that change control procedures are followed, and related documentation is maintained
• Maintaining, configuring, and supporting of change management systems
• Coordinating user acceptance testing activities

Preferred Qualifications

• Working within Cherwell and ServiceNow ITSM Technologies
• Experience in the challenges faced when pivoting enterprise-level organisations and stakeholders from traditional delivery techniques to agile approaches
• Previous consulting experience
• Experience with Agile methodologies
• Experience contributing to proposals and presenting to senior stakeholders

Benefits

• Remote working
• Flexi-hours
• Professional development courses