Senior Revenue Operations Associate

Summary

Join Rula as a Sr. Revenue Operations Associate and empower our Customer Success team to achieve greater efficiency and independence. You will enhance our Customer Success Platform, automate tasks, and optimize processes. This role requires strong analytical skills to identify and resolve bottlenecks, improving team performance. You will collaborate with various teams to implement solutions and directly impact team productivity. The position blends hands-on system expertise with process optimization and operational analysis. If you thrive on reducing friction and seeing the direct impact of your work, this is the perfect opportunity.

Requirements

• 4+ years of experience in Revenue Operations, Customer Success Operations, or a related field
• Experience managing a Customer Success Platform
• Familiarity with Salesforce administration and workflows
• Proficiency in using middleware tools like Zapier or similar to automate workflows
• Proficiency in using CRMs/CSPs to build reports and dashboards for commercial teams
• Strong project management skills and ability to collaborate with cross-functional teams

Responsibilities

• Improve tools like our Customer Success Platform
• Automate repetitive tasks
• Define better processes
• Fix or redesign systems or workflows that create bottlenecks
• Analyze data to monitor team performance and identify inefficiencies
• Work closely with the Provider Success team to understand their needs
• Work with RevOps and technical teams to implement solutions

Preferred Qualifications

• Experience with Vitally.io
• Salesforce Admin Certificate
• Experience administering compensation plans
• Background in high-growth startups, preferably marketplace or healthtech businesses
• Proficiency in BI tools (e.g., Tableau, Looker) and SQL

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Discounted programs: Fetch, SmartSpend, Ladder, SoFi