Global Revenue Operations Manager

Summary

Join Canonical as a Revenue Operations Manager and lead a team in maximizing net customer retention. Partner with executive teams across various departments to drive improvements in revenue operations. This role requires a strong analytical approach, attention to detail, and the ability to improve processes and systems. The position offers remote work flexibility within EMEA time zones and opportunities for international travel. Canonical provides a competitive compensation package including a performance-driven bonus, personal learning budget, and various benefits.

Requirements

• An exceptional academic track record from both high school and university
• Undergraduate degree in a related field, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• Experience operating in a senior leadership role, driving effectiveness of direct, channel and alliance partnerships, ideally within a similar technology subscription-based business
• Track record of providing insight through robust technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations
• Deep understanding of working in a global, multicultural organisation including managing a team of direct reports remotely in different time zones
• A thoughtful systematic approach, skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes
• Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure
• Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation
• Communication and negotiation skills to achieve buy-in to priorities from key stakeholders
• Fluent in business English (written and spoken)
• Willingness to travel internationally up to 4 times a year for company events

Responsibilities

• Deliver precise, scalable revenue operations for business through direct, indirect or online channels
• Develop and lead a team of revenue operations analysts in driving processes and providing daily operational support and enablement to sales teams and partners
• Drive Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions
• Instrument, measure and improve processes across the entire revenue operations spectrum
• Deliver metrics and reporting to monitor and improve revenue operations effectiveness, including new leads, pipeline, velocity, sales productivity and renewals.  Use this data to drive insight, manage territories and channels, improve productivity, and agree and implement actionable change with executive management through regular sales and business reviews
• Oversee our sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration
• Lead the introduction of new products, pricing, packaging and bundling through systems that are easy for sales and partners to navigate and quote
• Drive data quality, through order processing, new hire training, process documentation, reporting and data cleansing
• Lead and enhance our commercial review process for evaluating and steering sales and alliance opportunities
• Own the commission plan and lead the process for setting goals, evaluating and paying against that plan

Benefits

• We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus
• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events