Senior Revenue Operations Manager

Summary

Join AudioEye as a Senior Revenue Operations Manager and contribute to our mission of eliminating barriers to digital accessibility. This individual contributor role involves managing and enhancing revenue tools, primarily HubSpot, collaborating with various teams, and ensuring data integrity. You will optimize workflows, create reports and dashboards, manage data integrations, and provide staff training. The ideal candidate possesses a Bachelor’s degree or equivalent experience, along with extensive experience in Salesforce.com or HubSpot administration and implementing sales and marketing technologies. Strong analytical, problem-solving, and communication skills are essential. This role offers competitive compensation, equity, and benefits including health insurance, paid time off, and a remote work stipend.

Requirements

• Bachelor’s Degree or equivalent work experience
• 4 plus years experience as a Salesforce.com or HubSpot Administrator (HubSpot experience preferred, but not required)
• 2 plus years implementing supporting sales, marketing, customer success, and partnership technologies and processes
• Familiar with HTML, RDBMS, and JavaScript/Python
• Proven customer service orientation combined with the ability to work well with others in a remote environment
• Creativity, initiative, and excitement about revenue operations
• Experience working with and processing large data sets and analytics / business intelligence tooling
• Excellent interpersonal skills with the ability to communicate complex / technical concepts clearly to both technical and non technical audiences
• Quick, creative, and analytical thinker with strong problem-solving skills and excellent documentation skills
• Demonstrated ability to handle and prioritize simultaneous priorities, and manage laterally and upwards
• Exceptional verbal and written communication skills for effective interaction at all organization levels
• Proficient at analyzing information from various sources, resolving conflicts, breaking down complex details, and distinguishing between user requests and underlying needs
• Strong project management skills with a track record of driving processes forward with multiple stakeholders

Responsibilities

• Serve as a system administrator for the HubSpot environment owning all associated processes and functions
• Handle all basic administrative functions including workflow optimization, reports and dashboards, workflows, and other routine tasks
• Conduct regular internal system audits to ensure data integrity and identify opportunities for improvement
• Manage data feeds and integrations within the revenue tech stack
• Collaborate cross functionally to evaluate, scope, and complete new development requests and processes
• Define and document process and technology requirements independently
• Ensure CRM data is clean and all operational process and tools are functioning efficiently
• Champion and evangelize the customer relationship management strategy across the org as a means to deliver unparalleled customer service and revenue predictability
• Provide support and training for staff on revenue technologies, as required
• Continuously evaluate and implement optimizations to improve revenue systems and support growth
• Improve reporting efficiency and accuracy through automation and optimization of reporting processes and data sources

Preferred Qualifications

Experience with Subscription Management technologies is a plus

Benefits

• Work with a talented but humble team
• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
• 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
• To support remote work conditions, AudioEye provides each employee a one-time stipend of $300