Senior Revenue Operations Manager

Summary

Join Fullstory as a Senior Revenue Operations Manager and drive efficiency and effectiveness across revenue-generating functions. This remote role, based anywhere in the US, is crucial for optimizing processes, systems, and data to support company growth. You will design and implement scalable sales processes, manage the revenue technology stack, report on key KPIs, and ensure data accuracy. Collaboration with various teams is essential. The ideal candidate possesses 3+ years of experience in a high-growth SaaS environment and expertise in Salesforce and GTM technologies. Fullstory offers a competitive salary, remote work flexibility, and various benefits.

Requirements

• 3+ years of experience in Revenue Operations, Sales Operations, or Business Operations within a high-growth SaaS environment
• Proven expertise in Salesforce and GTM technologies (e.g., marketing automation, prospecting, partner management tools), with a focus on optimizing processes and data integrity
• Strong analytical and problem-solving skills, with a demonstrated ability to design, implement, and improve revenue-generating processes
• Experience with partner operations, including partner portals (e.g., Salesforce Community Cloud), onboarding, and program management

Responsibilities

• Design, implement, and refine scalable sales processes and systems to improve prospect experience, streamline the sales funnel, enhance forecasting accuracy, and drive overall efficiency for Sales, Partner, and SDR teams
• Manage and maintain the revenue technology stack (e.g., Salesforce, sales engagement, partner management tools), ensuring data integrity, system efficiency, and alignment with evolving business needs
• Measure and report on key KPIs to inform strategic decision-making, including partner delivery, pipeline influence, and engagement, by building ad-hoc reports and dashboards
• Ensure data accuracy, consistency, and standardization across the sales organization, implementing data governance practices to support reliable reporting and analysis
• Lead and execute key projects from end-to-end, including process improvements, system implementations, and strategic initiatives, from requirements gathering to scoping, delivery, and enablement
• Partner with sales, marketing, customer success, and finance leaders to align processes, identify areas for improvement, and support revenue-generating initiatives

Preferred Qualifications

Familiarity with our tech stack and/or similar tools: Salesforce, Outreach, Gong, LinkedIn Sales Navigator, ZoomInfo, LeanData, Qualified, Tackle

Benefits

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter
• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up
• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites
• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances
• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family
• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most
• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need