Senior Sales Operations Manager

Summary

Join Instructure, a company focused on creating intuitive products for learning and personal development, as a high-performing Senior Sales Operations Manager. This role requires close collaboration with sales leadership to execute strategic initiatives. You will be responsible for providing data-driven insights, optimizing the sales funnel, and ensuring operational excellence. Success in this position demands a strong understanding of sales and marketing objectives, leadership skills, and the ability to drive revenue growth. The ideal candidate will possess expertise in data analysis, presentation skills, and strategic planning. This role offers a competitive salary and a comprehensive benefits package.

Requirements

• 3+ years of work experience with SaaS sales strategy & operations background
• Strategic, quantitative and operational mindset
• Expert presentation skills with ability to build compelling presentations. Advanced excel skills
• Strong executive presence, exceptional problem solving skills, demonstrated ability to structure complex problems, develop solutions, and craft high quality executive presentations
• Creativity in developing actionable recommendations for presentation to senior management
• Be able to work independently and as part of a team in a fast pace, rapid change environment
• Ability to succeed in a collaborative, startup fast paced environment
• Bachelor’s Degree required
• Ability to understand data to extrapolate patterns to enhance revenue insights
• Ability to manage through and resolve challenging situations in a matrix organization
• Excellent written, verbal communication and interpersonal skills; credibility with peers and executive-level interactions
• History of working in a complex environment with multiple sources of customer data to integrate systems and empower sales, marketing and customer success with useful information
• Supported execution of projects and programs by creating visibility (project plans), progress (trackers/status-updates), and recommendations on best path forward
• Knowledge of Marketing Attribution methodology
• Experience with Marketo & Salesforce
• SaaS experience

Responsibilities

• Partner with sales leaders to design go-to-market strategy, allocate resources, assign performance targets and more
• Develop an effective plan to achieve Sales targets at all levels of sales leadership. Track key metrics such as pipeline, ACV, contract and product based analytic, top account and product performance
• Uncover additional potential to sell and increase added ACV opportunities : White space analysis, Propensity to buy, Sales coverage by region Segment, territory strategy, etc
• Create executive presentations for Instructure C-level audience, including board and QBR meetings
• Manage and coordinate weekly sales forecast
• Lead ICP strategies and propensity to buy analysis
• Perform ad hoc analysis across multiple data sets, including Salesforce, Marketing, product databases, & more
• Benchmark and measure marketing and sales activity performance across the entire customer experience identifying areas for improvement. Continuously monitor revenue metrics and have a good understanding of KPIs and how they can be impacted
• Partner with Sales, Marketing & Customer Success leadership and their teams to optimize territory segmentation and coverage
• Assists the business in understanding how marketing and sales spend and outcomes accurately drive impact and return on investment via accurate reporting & forecasting
• Provide business representation for risk, compliance, legal and work closely with the sales team, marketing team and other departments to ensure projects are completed on time and on budget

Preferred Qualifications

Master’s degree

Benefits

• 401k with company match
• HSA program, vision, voluntary life, and AD&D
• Tuition reimbursement
• Lifestyle Spending Account
• Paid time off, 11 paid holidays, and flexible work schedules
• Motivosity - employee recognition program