Remote Sales Representative

Summary

Join our team as a Closer (Inbound Sales Rep) and play a key role in helping us reach more patients by turning inbound, scheduled calls into new patient onboarding. As a fully remote position, you'll work closely with our Head of Operations and CEO to improve our sales approach and grow effectively together.

Requirements

• Experience: At least 1 year in sales, with a minimum of 6 months in call-based sales
• Language: You speak English fluently
• Closing Skills: You know how to convert potential patients into paying ones, moving swiftly but with care. You understand when to prioritize a lead and when it's best to move on
• Resilience: Sales can be challenging. You have the determination to close even the toughest patients and the drive to improve the process when needed
• Metrics-Driven: You're focused on your numbers (like no-show rates, first-call close rates, overall close rates, conversion call close rates, and upsell rates)
• Empathy: You genuinely care about patients' challenges and want to help them. You're skilled at asking the right questions, listening attentively, and building trust
• Sales Theory: You have a solid understanding of sales strategies and are comfortable switching between different techniques depending on the customer and their objections
• Pipeline Management: You're organized and can effectively manage a complex pipeline of interested leads

Responsibilities

• Close booked calls: You’ll have a calendar filled with scheduled calls from warm leads who have signed up on our waitlist and completed our onboarding form. Your role will be to listen attentively to these potential patients, build trust, and guide them toward becoming new patients during the call
• Close conversion calls: You’ll also set up calls with patients who signed up on the waitlist but haven't completed our onboarding form. Your role will be to listen attentively to these potential patients, build trust, and guide them toward becoming new patients
• Nurture your pipeline: You’ll manage your own sales pipeline. This involves following up consistently after calls, reaching out via email to potential patients who haven't yet made a decision, and addressing any concerns with understanding and empathy
• Handle daily team and administrative tasks: This includes updating your sales projections, keeping your tracking sheets organized, and maintaining our CRM system
• Improve the sales playbook: You'll be constantly refining your own sales techniques and continuously helping to improve the team's overall sales approach so we can grow effectively. You'll regularly review call recordings to identify what’s working well and what can be improved
• Share your customer insights: Since you'll be spending a lot of time with potential patients, you'll gather valuable insights that you'll share with the entire team

Preferred Qualifications

• D2C Sales Experience: Ideally, you have experience with D2C phone sales, especially in a health-related field
• Direct Response Skills: It would be great if you're a strong copywriter, capable of identifying true value propositions and phrasing them effectively
• Marketing Knowledge: Having some knowledge and interest in D2C digital marketing would be a plus, allowing you to contribute to improvements across the entire marketing funnel