Senior Salesforce Administrator

Summary

Join CALSTART's Software Development Life Cycle (SDLC) team as a Senior Salesforce Administrator! This remote position, with minimal travel, involves managing, optimizing, and enhancing the Salesforce environment to meet complex business needs. You will collaborate with various teams, drive process improvements, and ensure Salesforce aligns with business strategies. The role requires extensive Salesforce experience, including custom solution development and certifications. CALSTART offers a competitive salary and comprehensive benefits, including health insurance, retirement plan, paid time off, and more. If you're passionate about Salesforce and transportation decarbonization, apply today!

Requirements

• 7+ years of Salesforce administrator experience, including managing Salesforce environments, configurations, and customizations
• Experience developing custom solutions within Salesforce using Apex, Visualforce, or Lightning Web Components
• At least one current Salesforce Certification, such as Certified Salesforce Administrator; additional certifications (e.g., Experience Cloud Consultant, Advanced Administrator, Platform App Builder) are highly valued
• Experience delivering projects using multiple methodologies (e.g., waterfall, agile) within an SDLC framework, specifically involving Salesforce deployments or significant system upgrades
• Collaboration with Business Analysts to translate business requirements into technical designs and optimize business workflows through Salesforce
• Experience with ticketing software and managing customer requests, with a preference for Jira
• Proficiency with Salesforce features, capabilities, and best practices, including Salesforce Flow

Responsibilities

• Manage and optimize Salesforce CRM to support business operations across marketing, customer service, and processing teams
• Assist with technical planning, implementation, and maintenance of Salesforce projects, ensuring alignment with strategic business goals
• Develop and customize Salesforce solutions focused on process automation, data integration, and system improvements to drive efficiency
• Serve as the primary liaison between technical teams and business units, translating business requirements into technical executions
• Monitor and report on Salesforce performance using data to assess KPIs like user adoption, system utilization, and ROI
• Lead training sessions and workshops to maximize user engagement and competence with new Salesforce features and updates
• Champion Salesforce best practices and compliance, ensuring adherence to legal standards, data security, and company policies
• Design strategic initiatives that utilize Salesforce to support business growth and client engagement, such as system migrations and new feature rollouts
• Foster a diverse and inclusive technology environment, considering diversity, equity, and inclusion in all system developments and user interactions
• Maintain robust relationships with stakeholders, including senior leadership, aligning Salesforce development with broader business strategies
• Ensure meticulous documentation and data management practices to uphold system accuracy and compliance

Preferred Qualifications

• Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or a related discipline
• Master's degree

Benefits

• 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance
• Retirement plan with generous company contributions
• FSA for Health and Dependent Care
• 3 weeks of vacation time in the first year of employment
• 11 paid company holidays
• Paid sick time
• Paid family leave