Senior Salesforce Administrator

Summary

Join our team as a Salesforce Administrator and play a key role in maintaining daily operations, supporting the loan application process, and optimizing CRM workflows. Collaborate with a small, effective team of developers, QA staff, and business users. Troubleshoot issues, configure workflows, and create reports. This position requires 2-3 years of experience and Salesforce Administrator certification. Advanced certification and familiarity with various programming languages and systems are preferred.

Requirements

• 2-3+ years of experience as a Salesforce Administrator, or a combination of development experience
• Salesforce Administrator certification

Responsibilities

• Provide user support and assist with troubleshooting system issues
• Maintain and create support documentation for internal use
• Support the management of security levels, roles, profiles, and permissions within Salesforce
• Assist team members with QA testing and ensure the quality of updates
• Handle tickets related to system issues and escalate unresolved issues to management
• Help manage Salesforce roles and profiles, ensuring users are appropriately provisioned and supported

Preferred Qualifications

• Advanced Salesforce Administrator certification
• Familiarity with languages such as Apex, Java, JavaScript, SQL, HTML, and CSS
• Experience with systems like Jira, Confluence, Cirrus Insight, FormAssembly, Gearset, Nintex, Skuid, and Talkdesk
• Experience providing support to users and assisting with troubleshooting
• Knowledge of the mortgage industry, real estate transactions, or financial products