Senior Salesforce Administrator

Summary

Join SalesLabX, a rapidly growing tech startup in Austin, TX, as our Senior Salesforce Administrator! You'll be the go-to expert for all things Salesforce, managing user access, configurations, and integrations. This role requires strong communication and collaboration skills to work with both technical and creative teams. You'll be responsible for platform enhancements, data quality, and user training. We offer a supportive and inclusive work environment with excellent benefits, including a competitive salary, comprehensive health insurance, 401k matching, and various stipends for professional development, wellness, and more. If you're a proactive, positive, and passionate Salesforce professional with 5+ years of experience, we encourage you to apply!

Requirements

• 5+ years of Salesforce Administrator experience
• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes
• DevOps/release management experience

Responsibilities

• Manages all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilised platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Management of integrated applications and third party suppliers including (e.g. DocuSign, Conga, Survey Gizmo, Mailchimp etc.)

Preferred Qualifications

• Understanding of basic triggers/Apex code knowledge
• Demonstrates continued personal/professional development
• Active in the Salesforce community

Benefits

• Medical, Dental, and Vision Insurance
• 401K Matching
• Charitable Donation Matching
• Home Office Workspace Stipend
• Professional Development Stipend
• Employer-funded Certification Opportunities
• Student Loan Repayment Program
• Wellness Stipend
• Mental Health Therapy Stipend
• Paid Time Off (Minimum 40 hours required per year)
• Regular Team Events (such as monthly virtual Happy Hours and our annual in person retreat and holiday party)