Senior Salesforce Administrator

Summary

Join Fetch Rewards as a Senior Salesforce Administrator and play a key role in optimizing our Salesforce platform and its connected tech stack. Reporting to the Salesforce Manager, you will be responsible for administering Salesforce, gathering requirements, building solutions, and ensuring data integrity. This role requires strong problem-solving skills, experience with Salesforce administration and automation, and the ability to manage multiple projects. The position offers a competitive salary, equity, comprehensive benefits, and opportunities for professional development. While ideally located near one of our offices, remote work within the US is possible. Fetch fosters a people-first culture and is committed to employee success.

Requirements

• Minimum 4 years as a Salesforce Administrator
• Experience working on projects from requirements gathering to UAT
• Proficient in developing custom Salesforce elements (objects, fields, reports, etc.) and automation (must be comfortable working in flows)
• Required : Salesforce.com Administrator certification
• Experience in gathering business requirements and change management
• The ability to manage multiple small to medium sized projects at once without sacrificing attention to detail and quality of work
• Strong problem solving, judgment, and organizational skills
• The ability to understand and master complex concepts quickly and independently
• Excellent data management skills, with a keen understanding of Salesforce data relationships

Responsibilities

• Act as the primary administrator for Fetch’s Salesforce instance and Salesforce data
• Customize and administer our Salesforce org, focusing on standard and custom configuration (objects, fields, reports, dashboards, automation with flows)
• Support cross-functional teams by gathering requirements and building solutions that enhance system efficiency
• Provide guidance on basic to intermediate Salesforce functionalities, answering system-related questions from users and assisting in our Support channel
• Work independently across cross-functional teams to demonstrate features, help solve problems, and automate processes to reduce manual work
• Design custom objects, fields, reports, dashboards, and implement automation via flows
• Partner with leadership to ensure Salesforce aligns with business goals and reporting requirements
• Assist in translating team requirements into Salesforce configurations and user stories
• Ensure smooth integration between Salesforce and other platforms, with support from senior team members as needed
• Build internal relationships to proactively address issues and improve user experience
• Provide top-notch service when addressing user questions
• Manage cross-functional projects from start to finish
• Identify and execute on opportunities to enhance efficiency in Salesforce or our other third-party tools
• Alongside the team, manage third-party integrations with revenue operations tools (Groove, ZoomInfo, Snowflake, Winmo, Gong, Hubspot, Ironclad, Outreach, etc.)

Preferred Qualifications

• Salesforce Advanced Administrator certification is a plus
• Experience working in Jira is a plus

Benefits

• Equity
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets : We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education : Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups : Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash : Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!